Catholic Charities Diocese of San Diego

● Developed comprehensive performance reports and dashboards by creating and leveraging data models in Power BI and Dynamics 365, seamlessly aggregating data from various sources on an Azure tech stack for enhanced financial and operational insights.
● Co-authored business technical requirements and postmortem design analysis alongside financial and operations stakeholders
● Collaborated with state entities to ensure accountability by establishing robust audit/control policies. Conducted detailed investigations to unveil fraudulent or abusive activities related to program delivery.
● Performed cross-functionally as technology educator and designed/led data migration and user acceptance testing of program data including planning ETL paths and data ingestion.

Data Analyst and Program Data Compliance

ARS National Services

● Developed, maintained, and modernized legacy reporting in SQL Server Reporting Services (SSRS). Delivered a range of reports and visualizations to production, finance, and compliance teams, driving automation sustainability and quality self-service delivery.
● Constructed and published complex T-SQL queries, stored procedures, and views from data warehouses, and external data storage methods, to produce instant ad hoc insights or customizable reports for intradepartmental decision-making ranging from operational capacity to budgetary planning.
● Enforced version control procedures in coordination with data engineers to ensure the comprehensible coding documentation, management, and completeness of available data and stored analytics processes.
● Crafted a comprehensive data dictionary with client-specific technical requirements for reporting solutions, alongside KPIs. Cataloged these solutions and workflows, including operational and technical specifications, to optimize intradepartmental processes and facilitate cooperative communications.

Reporting Analyst

Hydromax USA

•	Provide quality assurance on field data
•	Transform field data and geospatial information into consumable media
•	Analyze campaign data utilizing SQL and Excel to provide meaningful insights and solutions
•	Develop and refine business processes by analyzing database and field trends

Data Analyst

CompuCom

•	Coordinate process improvement, project management, and change control presentation with clients
•	Monitor Key Point Indicator (KPI) metrics of Technicians and quality standards
•	Utilize database and reporting tools Excel, Service-Now.com, and MicroStrategy to optimize agent scheduling and adherence
•	Support Technicians as next level of escalation
•	Maintain Knowledge Base for support processes using Knowledge-Centered Support (KCS) methodology

Service Desk Manager

•	Provide enterprise-level technical support to resolve complex technical issues
•	Where appropriate, forward user issues and requests to senior technicians or other technical groups within an ITIL framework

Service Desk Technician

With over 7 years of experience as a data analyst and report developer, I am passionate about finding and elaborating on the stories and the context that the data reflects. I have a background in IT service management and a strong skill set in data analytics, visualizations, and technical communication.

Currently, I work as a data analyst and program data compliance officer at Catholic Charities Diocese of San Diego, where I develop and maintain performance reports and dashboards using Power BI. I also coordinate with state- and federal- level entities to ensure accountability for a large-scale financial project. I enjoy partnering with stakeholders from different teams and departments to solve business problems and improve processes. My goal is to leverage my data analysis and compliance skills to deliver value and impact to the organization and the community.

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Phillip Robinson's Linkedin Analytics

Phillip Robinson

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