Puneet Garg's Linkedin Analytics

I am currently working as Product Manager - Credit Cards at RBL Bank Ltd. Over the past 11 months, my work has revolved around leading process improvement initiatives in customer acquisition journey, driving Video-KYC penetration & conversion, managing credit card statements-payments and Card Upgrade Program. Prior to this, I worked for 2 years as the Project Manager - Retail Transformation in the Process Quality & PMO Unit at RBL Bank Ltd. During my tenure, I had the opportunity to work with cross-functional teams and drive bank-wide digital transformation projects. The following are my key achievements/highlights: Automation - RPA deployment in 2 Retail Liabilities Operations Process. 3 FTE bandwidth automated - Driven the automation of UCIC (Unique Customer Identification Code) Allocation process leading to improvement in allocation TAT by 91% Cross-Selling/Co-origination - Designed & launched bank’s 1st co-origination journey of credit cards on Tab banking (Newgen IBPS - Salesforce Integration) Data Repository - Driven the launch of reject repository to manage reject applicants database across Retail Liabilities & Assets - Spearheaded the launch of Central Document Management System (Customer KYC & relationship details at one place) Partner Evaluation - Managed partner selection process (Release of proposal to agreement negotiation) for bank’s ATM - Debit Card Switching Solution Upskilling - Completed certification of Professional Scrum Master (Level 1) & Professional Scrum Product Owner (Level 1) by Scrum.org Before by stint with RBL Bank Ltd., I completed my MBA from IIM Kashipur (specializing in Finance & Marketing) with following key highlights: - Executive Member of The Finance Club & Student Run Investment Fund - Pragati - President, The IIM Kashipur Toastmasters Club - (Need-cum-Merit) Scholarship of INR 3.75 lac - Executive Member of the Admission Support Body, Team Insite Before pursuing higher management education, I completed my Bachelors in Commerce from Kirorimal College, University of Delhi.