Raashid Navlakhi

Jigsaw Thinking

As CEO, I lead the team at Jigsaw to realise Vision 2025: Fuel 10,000 Indian, non-tech, self-starters to start, sustain & scale their entrepreneurial journeys. 

As Head Business Coach, I guide Jigsaw's self-starter community to clarify strategy, build systems & evolve as entrepreneurs through Labs@Jigsaw.

Founder

I For Indya

A social impact project where I designed practical learning experiences for teenagers. We sourced challenges from NGOs and equipped teenagers to solve these challenges using Design Thinking.

Top-Tier Investment Bank

• Project Management
Responsible for the delivery of 100+ milestones across 7 business areas with a budget of approximately CHF 8 million.

• Team Lead
Co-led a team of 6 Adoptions Analysts to deliver 100+milestones; the analysts reported status on a daily basis and I was the escalation point in case of any financial, technical or process issues affecting delivery. Created a dashboard that has been used as the template for reporting progress with Integration for 500+ milestones.

• Stakeholder Management
Developed strong, long-term and trust based relationships with Integration Leads of 7 business areas, Programme Manager, Project Management Office and IT Delivery Leads at the Investment Bank. 

• Governance Process
Established governance processes with each of the 7 business areas; created and maintained an Actions Log and Risk-Issue-Dependency Log to ensure transparency, proactive management and standardised status reporting.

• Solution Design
Involved with designing and implementing solutions based on use-case development and testing; established self as an expert of the data landscape (including system architecture).

Integration Project Manager

Formed part of a three person Reference Data work stream team that worked on the R&C Strategic Re-platforming Programme.

• Reference Data Test Coordination Lead 
This included programme level support of multiple cycles of Integration Testing, Migration activities, P2P Testing and Performance Testing – key responsibilities included the management of testing environments, ensuring data availability and issue resolution (central trade booking system and downstream consumers).

• Counterparty Adoptions Lead
This entailed adopting 20+ downstream consumers to Reference Data to consume appropriate Account, Client and Legal Entity data. Each adoption went through the Plan, Analyse, Design, Build, Test and Deployment phases and thus gave me valuable hands-on experience of the front to back process of System Integration projects. This role also involved managing the other Adoptions Analysts and creating an automated Adoptions Dashboard for reporting purposes.

• Business Analyst with PMO responsibilities
This included bi-weekly status reporting to senior clients, formally managing all Risks, Issues and Dependencies and maintaining the Project Plan. Automated and streamlined the tracking and reporting process via SharePoint and Excel to save the team 3 hours per week.

Previously worked on two different projects at the Top-Tier Investment Bank:

• Client Data Confidentiality
This involved working independently with a Director on mapping the global onboarding processes of clients across for different regions and identifying commonalities across geographies.

• Undisclosed Principles
This project involved working with a Manager on the Target Operating Model for a particular process within the bank. This included setting up a governance structure, making incremental changes to systems, creating a short, medium and long-term plan for the overall solution and assessing the impact to people involved. It combined the principles of Lean Six Sigma and Software Oriented Architecture.

Test Coordination and Integration Lead

Accenture

• Rewards and Recognition
Accenture 'People Oscar' Nominee in 2014 and 2015, Accenture 'Superstar Analyst' Nominee in 2015, Client 'Performance Star' Nominee for 4 quarters and positive feedback from clients across the rank structure.

• Knowledge Transfer
Established myself as an expert in the data landscape (including system architecture) and Know Your Customer processes; ran 25+ Knowledge Transfer sessions with several Accenture staff and clients.

• Social Lead 
Responsible for organising 5 quarterly Account Updates, 10+ social events and co-organised an all-day offsite that included external speakers and Accenture Leadership (the Accenture Account consists of 300+ members).

• Personal Development Champion
Responsible for driving a pilot 360 degree feedback initiative (100+ participants) and conducted Personal Financial Planning training sessions for 40+ attendees.

• Performance Management
Organised multiple 'mock laddering' sessions for 25+ participants (Analysts, Consultants and Managers) to demonstrate how the Accenture Performance Management process works.

• Client Proposals
Co-created 3 client proposals (including 1 formal Request For Proposal) that were submitted to client Managing Directors.

• Capital Markets Digital Enablement
Authored an internal Viewpoint on the 'Digital Disruption of Capital Markets' that received positive feedback and was published to the entire Accenture Capital Markets practice; also presented a summary of the paper to 20+ Accenture staff; created digital postcards and Prezi-based infographics.

• Process Excellence Team
Co-created a Lean Six Sigma introductory pack that is used by Accenture staff on related projects.

• Accenture People
As a Buddy I had quarterly catch-ups with 3 new Accenture Analysts to provide guidance and advice; as a Recruitment Buddy, I assisted 10+ applicants through the recruitment process.

Technology Consultant

This six-month Industrial Placement was split across two projects that entailed different responsibilities.

• Universal Credit - Department of Work & Pensions
As part of the User Experience team, I worked on creating Wireframes and Prototypes of the online portal. These were used to develop several Use Cases and formed the basis of User Acceptance Testing. We were in charge of visualising the overall design to create a pleasing User Interface. A key aspect of the job was to ensure that the Build and Test teams received a clear picture of what the end product should look like visually and how it should work functionally.

• IT Transformation Project - Leading Global Travel Agency
As part of the Scheduling team, I worked on coordinating the various teams (branches, phone suppliers, desktop suppliers) involved in the IT Transformation of branches across the UK. A key aspect of this job was to automate the scheduling process to reduce the amount of effort it took to plan weekly activities. Several contingency plans needed to be formulated, as this was in the build up to and during the London Olympics and Paralympics.

Analyst

Feedback Business Consulting Services Pvt Ltd

The company specialises in market research, business advisory and execution assistance in the Indian market. I had the pleasure of working very closely with the Founder, Chairman and Managing Director on projects that he undertook personally at the firm.

• Social Media Strategy
This involved researching and analysing the potential of leveraging Facebook, Twitter and LinkedIn for brand awareness and brand enhancement purposes.

• Small Business Assistance
Included researching the Small Business Administration service offered in the US, comparing it to the regional equivalents in India, identifying the gaps between the two and a strategy on how the concept can be implemented in the Indian context.

• Vocational Education
Comprised of researching the state of education in India, gaps in the set-up and giving recommendations through the creation of a model to the Education Minister of India.

• Unique Identification (Aadhar)
This is a nation-wide scheme of providing a unique identity card to every citizen in India to facilitate direct benefit payments amongst other things. We researched the availability and potential of various electronic terminals across the country to add value to this service.

Executive Assistant to the Chairman

1. Founder and Business Coach, Jigsaw Thinking
2. Guided ~1000 self-starters (and counting) towards creative & financial freedom
3. Forever Entrepreneur, Business Coach & Board Game junkie
4. Ex-Consultant at Accenture
5. Ex-Social Entrepreneur 
6. Superpowers: Drive | Clarity | Structure

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