Creative Virtual

Vice President of Strategy and Operations

Creative Virtual USA

Manages all Delivery Management resource across open projects in CV USA.  Works with Heads of KB Dev, KB Architecture, and Tech Services to make resource allocation as efficient as possible, also works closely with the Customer Success organization to provide excellent service and innovation to our customers.  Provides escalation support point for all priority disputes.  Supports the sales team in specification and scoping of new projects.  Manages and supports the Delivery Management team members.

Head of Delivery Management (IT)

Responsible for project specification, build, launch and ongoing refinement. Document delivery process and develop / write company Policies. Suggest and implement success criteria for pilots.

Sr. Delivery Manager

Responsible for project specification, build, launch and ongoing refinement. Suggest and implement success criteria for pilots.

Project Manager

Main client contact for various accounts, review where we can improve most, work with technical & content teams to improve customer support, suggest new ideas, weekly conference calls & email communication.

Client Relations Manager

Natural Language Processing and Content Development SME. Author reporting review processes to capture voice of the customer, and quality and content improvement.

Senior Knowledgebase Developer

USANA Health Sciences

Achiever

Author

Missouri Western State University--St. Joseph, MO

Taught 100 level courses for French and English, and a conversational French course.

Adjunct Professor

Intuitive, personable, dynamic leader - both in and out of the digital space. Creative and strategic thinker who is outcome-focused, solution-oriented, and communicates well.  Dedicated to empowering team members, developing emotional intelligence in the work place, and delivering solutions and quality customer experience across all areas of the company with excellence and efficiency. 

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