ShipBob, Inc.

Business Development Representative

Online Clothing Shop 

• Blend data analysis and technical skills to effectively identify profitable product opportunities through extensive research while employing a creative mindset to develop descriptions and listings to rank the products.
• Leveraged extensive product knowledge and attention to detail to launch new content and descriptions with the sole focus of improving conversion rates, usability, on-site search, and general traffic.
• Implemented online customer service processes to ensure positive and consistent user experiences while managing client-related activities and promotions.
• Implemented social media and occasional ads for marketing.
• Acted as the first point of contact with customers, handled customer inquiries and concerns, and completed tasks in a timely and efficient manner.

Shop Owner

Racheal Lane Agency

• Secured new clients through targeted outreach, email marketing, and discovery calls. Negotiated prices, and closed deals.
• Acquired client information, translated it into creative concepts that meet business objectives, refined ideas for marketing initiatives, and maximized communication efficiency through strict diligence in evaluating content.
• Created and maintained persuasive and original content regularly to drive traffic to the client's websites, increasing client satisfaction by emphasizing congruence between delivered service, project goals, and objectives.
• Provided website copy, landing pages, articles, email sequences, product descriptions, and researched/wrote compelling copy that converted website visitors into leads.
• Built excitement and developed brand recognition in a demanding environment using highly effective marketing promotional skills, content writing, and optimizing expertise.

Freelance Copywriter

European Wax Center

• Performed in-depth consultation for all clients, assessing their skin condition and recommending services and products according to their individual needs.
• Served as the key contact for clients and customers for information on products and services, using cross-selling and up-selling techniques to boost revenue and brand awareness of the center.
• Delivered exceptional customer service by observing, listening, interacting, and following up with customers to ensure satisfaction and issue resolution.
• Fostered a collaborative environment and maintained a high level of strategic customer cooperation and client engagement.

Esthetician

Saint Alphonsus

Certi ed Nursing Assistant Med Surg (1.5yrs) | Unit Clerk for NICU (1yr)

• Collaborated with primary care providers to ensure continuity, timeliness, and appropriateness of care for all patients, promoting a therapeutic environment to ensure everyone is treated professionally, ethically, and tactfully.
• Conducted care (vitals, blood glucose, movement, daily needs), helped educate patients on things I was qualified to educate on.
• Monitored patient care and provide information to nurses and families regarding the patient's progress.
• Demonstrated technical aptitude for working, troubleshooting, and assisting the doctors/nurses with multiple pieces of equipment used for patient care.
• NICU: Cleared family in and out of the unit, made each baby's milk or formula correctly individualized to the specific baby, scanned doctors' notes into the computer, printed and replaced chart info day/night, updated paperwork in charts, made new charts for new patients, stocked and cleaned. Restocked nicu items in the surgery room, answered phones, and transferred calls.

CNA | Unit Clerk

• Exhibit a high level of customer service by maintaining contact with our callers and patients and excellent organizational abilities in managing numerous administrative operations related to health record information.
• Complete tasks including triaging, logging, resolving, and escalating issues, and generating incident logs, reports, and applications.
• Transferred internal and external calls through 3 separate hospital locations and called codes.
• Demonstrate compassion, companionship, leadership, and patience in challenging situations, providing excellent patient care while assessing physical and personal needs.

Command Center Dispatcher 

📦 Passionate about E-Commerce Fulfillment and Logistics 🚚

👋 Hello, I'm Racheal, and I'm proud to be part of the ShipBob team!

We're not just a fulfillment company; we're your strategic partner in achieving success in the fast-paced e-commerce landscape. Our cutting-edge technology, extensive network of fulfillment centers, and dedicated team empower businesses to scale efficiently and exceed customer expectations. 📈

I'm excited to leverage my expertise to provide innovative solutions to our clients and contribute to ShipBob's mission of redefining e-commerce logistics. 🌟

Let's connect to discuss how ShipBob can help your business thrive or explore opportunities for collaboration within the e-commerce industry. Feel free to reach out! 📧

#Ecommerce #Fulfillment #Logistics #ShipBob #EcommerceSolutions #CustomerExperience

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