Nemours

As part of the progression in my professional career journey, I am currently positioned to spearhead vital functions that revolve around request processing, workflow administration, and documentation evaluation. This role involves working in close partnership with the Clinical Applications management team, analysts, and clinical end-users to ensure seamless operations and information management.

Key Responsibilities:

Evaluate and assess established processes, identifying and rectifying any inconsistencies present in documentation.
Innovate and implement novel documentation tools, designed to effectively address and resolve disparities within processes and workflows.
Key Achievements:

Orchestrated substantial enhancements to end-user processing, achieving a remarkable 30% advancement through the coordination of thorough unit testing endeavors like Voalte and Totguard.
Employed profound clinical expertise to optimize the provisioning procedure for phones and equipment, fostering efficiency by actively participating in collaborative meetings.
Role Overview:

Collaborate extensively with Clinical Applications management, analysts, and clinical end-users, providing comprehensive support for request processing, workflow validation, data collection, and documentation analysis.
Conduct meticulous reviews and testing of standardized procedures, meticulously documenting any discrepancies encountered during the process.
Innovate by conceiving novel documentation tools tailored to effectively rectify process and workflow discrepancies.
Participate in collaboration with project teams to conceptualize new functionalities for existing applications.
Maintain a version-tracked source control repository encompassing various projects.
Lead initiatives focused on heightening application design, development, and testing, adhering rigorously to company coding standards and quality benchmarks, while drawing upon extensive knowledge of Scrum methodologies.

Clinical Applications Intern

In my current role, I am tasked with managing a high volume of calls using a multi-line system, which involves efficiently transferring callers, taking accurate messages, and remotely resolving a wide array of issues. On a daily basis, I handle various responsibilities that include meticulously updating and managing patient records, encompassing orders and instructions. Additionally, I establish patient profiles and configure security measures tailored to each patient's age and condition, overseeing the complete process of patient documentation from admission to discharge. I also ensure that designated areas maintain optimal levels of equipment and supplies in line with established benchmarks, fostering enhanced team productivity.

Throughout my tenure, I've achieved noteworthy milestones, such as reducing office supply expenses by 20% by skillfully managing the administrative requirements of a fast-paced 24-bed unit. By introducing an innovative inventory management system, I facilitated a cost savings of 30-40% on supplies for the unit. Collaborating with the hospital's IT teams, I identified operational needs and successfully implemented new technologies to streamline the utilization of nursing staff. In times of confusion and stress, I maintained a high standard of professionalism within the department by warmly greeting patients and visitors, discerning their needs, and providing guidance, thereby contributing to a positive experience for all parties involved.

Unit Secretary

I am a Clinical Applications Intern at Nemours, where I leverage my 17.5+ years of experience in the healthcare industry and my cybersecurity expertise to enhance patient care's quality and efficiency. I collaborate with the Clinical Applications management team, analysts, and end-users to evaluate, assess, and improve established processes, workflows, and documentation using agile methodologies and scrum knowledge.

Some of my key achievements include innovating and implementing novel documentation tools, orchestrating substantial unit testing, reducing supply costs, and receiving a Customer Service Award. I am proficient in various software applications, such as Voalte, Totguard, Kronos, Epic, and Workday, and I have a Bachelor's Degree in Cybersecurity. I aim to leverage my skills and knowledge in clinical information management, database administration, EHR management, workflow optimization, customer service, problem-solving, and organization skills to transform patient-centric care and IT security.

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