University of North Texas

• Monitored benefit and leave program compliance at the University of North Texas.
• Served as the primary point of contact for employee benefits inquiries and enrollment processes, providing timely and accurate assistance to ensure a seamless experience.
• Assisted the payroll department by providing relevant employee information to ensure accurate payroll processing.
• Conducted new hire orientation sessions, providing essential information and support.
• Distributed wellness and benefits communication materials, keeping employees informed about program offerings and updates.
• Supported the annual open enrollment process, guiding employees through their benefits selections and ensuring an informed and smooth experience.
• Managed benefit plan billing and invoicing, ensuring timely reconciliation and payments

Human Resource Benefit Advisor

U.S. Coast Guard Reserves

• Managed onboarding process for new hires at U.S. Coast Guard Reserves, ensuring accurate completion of paperwork.
• Provided guidance on benefits, payroll, and company policies to new employees.
• Maintained organized records in physical and electronic formats.

Administrative Office Manager

U.S. Coast Guard

• Managed payroll accuracy and provided feedback to enhance team productivity at the U.S. Coast Guard.
• Counseled employees on performance and professional development, fostering a positive work environment.
• Contributed to efficient payroll processing, ensuring timely and accurate payments.
• Ensured seamless onboarding for new employees by addressing queries and supporting their integration into the company culture.

• Processed medical evacuation orders for employees, ensuring timely coordination of medical care during emergencies.
• Managed travel claims for over 100 employees during hurricane season, totaling $100,000 in reimbursements.
• Managed and updated employee data in databases, ensuring data integrity and confidentiality.
• Prepared HR documents, such as employment contracts, new hire guides, and other essential materials, ensuring accuracy and compliance.
• Handled off-boarding processes, ensuring smooth transitions for departing employees and adherence to organizational procedures.
• Acted as a liaison between employees and management, addressing inquiries and concerns related to company policies, practices, and regulations.
• Collaborated with cross-functional teams to ensure seamless coordination of evacuation efforts and medical support.

Office Associate

• Managed payroll system for 150+ employees, detecting and reconciling discrepancies.
• Provided guidance on leave policies, processed absence corrections, and managed travel arrangements for Coast Guard Reservists.
• Streamlined travel processes, reducing booking errors through improved communication and attention to detail.

• Steered vessel to avoid obstructions and moored vessels to wharfs.
• Tied barges for fueling evolutions and performed maintenance tasks.
• Preserved ship equipment and maintained the painted surface of the ship.

Deckhand

ALDI USA

• Provided exceptional customer service, processed purchases, and maintained organized merchandise displays at ALDI USA.
• Assisted in inventory counts, monitored stock accuracy, and ensured product freshness to maximize sales.
• Supervised daily team operations, escalated issues for smooth store function, and resolved customer concerns efficiently.

Shift Manager

Fairfield Inn & Suites by Marriott

• Managed guest check-ins, audited reports, and balanced cash drawers to ensure a smooth hotel operation.
• Provided exceptional customer service by addressing guest inquiries, concerns, and complaints promptly.
• Collaborated with maintenance and housekeeping departments to maintain hotel amenities and cleanliness.

Night Auditor

With over a decade of experience in human resources and personnel management, I am proud of the work I've done at the University of North Texas to redefine the onboarding experience and benefits administration. I’ve honed my expertise in retirement benefits and payroll systems, navigating complex insurance adjustments and pay discrepancies with precision and care.

My leadership experience in the U.S. Coast Guard has ingrained in me a strategic approach to personnel management. I’ve used this foundation to drive change, creating an environment where individuals are motivated to excel and take ownership of their roles. My commitment to relationship development and process optimization is central to fostering a harmonious and efficient workplace.

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