Rachel Shaffer's Linkedin Analytics

⚡ I’m a detail-oriented, self-motivated professional with extensive experience in managing the growth and success of strategic accounts. Expert in building programs, processes, and tools needed to support high-performing cross functional teams. Key areas of expertise include: • Voice: IVR + Digital: Automation/Bots/AI - Contact Center • Process Design • Business Analysis and Strategy • Project and Program Management • Problem Analysis and Resolution • Customer-centric, with vast experience managing the entire customer cycle including: Onboarding, ongoing support, customer engagement, and renewals. (SaaS, technical training, API) * Areas: CX, CE, contact center software, 📞 call recording, Omnichannel, WFM - capacity planning Expert at building strong relationships with customers, understanding their needs, providing creative solutions to challenges, and successfully conducting complex negotiations. ⚡ You can find me 🥊 kickboxing, rollerblading, making mean chocolate chip cookies 🍪, listening to music, attending music festivals, reading/listening to Dr. Robert Greene & Dr. Joe Dispenza and hula hooping!