Rachel Collie, MBA

Partnership Leaders

Member

Unanet

Director, Technology Partnerships and App Marketplace

Senior Manager, Technology Partnerships

TrackVia, Inc.

Director Channel Sales

Cloudbooking

* Create Partner Program strategy by geographical region
* Create alliances and partnerships with companies aligned with business verticals and outcomes
* Build strong and meaningful client relationships with partners and agreed to targets and objectives
* Input into the product roadmap and help shape upcoming product versions
* Become product champion for Cloudbooking within the customer base and industry
* First US based employee
* Cover sales and account management for all US opportunities and customers

Global Channel Partner Manager

HERE Technologies

* Expand the Venues Marketplace by identifying new partners, enabling new integrations and launching new solutions into the market.
* Establish a trusted relationship with senior executives at select partner companies, identifying new opportunities for technical integrations.
* Develop program and communication channels to build revenue for both partner and customer.
* Deliver on growth targets and metrics.

Strategic Partner Manager

EMS Software

Developed overall partner strategy where none previously existed within the organization.  Oversee all aspects of the EMS Partner Program including recruitment, vetting, communication and go to market strategy.  Involved in sales cycle as partners are brought in to expand or even complete the EMS use case.  Provide data insights to internal stakeholders driving and supporting strategic decisions.  Work cross functionally to resolve issues, understand the business and data challenges and respond to program escalation.   
•	Build relationships, establish and grow the EMS Partner Program.  
•	Be the champion of the Partner Program across the organization, showing the value of 
        the partnerships and how they move the sales needle
•	Work with distributed EMS staff in both the US, Europe and Australia.
•	Establish structure and consistent messaging, both internally and externally, regarding 
        the EMS Partner Program.
•	Work in tandem with Product Management Team to develop evaluation criteria as new 
        potential partners are vetted and integrations scoped.
•	Develop use case, testing and acceptance criteria with Development Team as new 
        partners are integrated with EMS.  
•	Established documentation to onboard new partners and provide technical support.
•	Act as liaison for partners to various departments within EMS including Sales, Product, 
        Legal and Accounting. 
•	Participate in customer and prospect meetings presenting the value of the EMS Partner 
        Ecosystem.

Global Partner Manager

Swiftpage

Lead, develop, and execute programs and services that support and grow the global partner community of 237 Act! Certified Consultants who sell, install, and support the leading Contact & Customer Manager software. Administer Marketing Development Fund program; member of the Commercial Launch planning committees; manage escalations. Promoted to role after 8 months as a Business Partner Manager. 
•	Restored confidence and regained respect of Channel Partners that had become disenchanted through multiple acquisitions of the Act! product line. Significantly increased Channel engagement and created a strong sense of community.
−	Surveyed the top 25 partners to get to gain a complete understanding of their businesses and the causes of their discontent. 
−	Gave the Channel a voice through the new Business Partner Advisory Council and 2 product committees created to establish bidirectional feedback loop.
−	Implemented programs and certifications that created add-on revenue streams for Partners.
−	Initiated twice weekly email communications and twice monthly calls (Commercial Operations and Product Strategy).
•	Re-engineered operations, streamlined processes, and developed a partner scorecard.
•	Planned and led 2016 Act! Global Partner Conference. Increased attendance 66% over previous year. 
•	Held 3 regional, day-long Town Halls to discuss business, new initiatives, and trends.
•	Reduced support calls by 72%.
•	Achieved 120% of 2016 unit and revenue goals and attained 90% customer retention rate.

ACC Channel Account Manager for North America, Australia and New Zealand

Wayin

First Key Account Manager hired at this social media start-up that enables renown brands and publishers to deliver interactive marketing campaign experiences across all digital channels. Planned, developed, and managed projects for new accounts including Rogers Sportsnet, Carat Digital Advertising and Conde Nast Teen Vogue. 
Primary contact on all client matters. Accountable for project scope, drafting requirements, execution, budgets, timelines, milestones, and on-time delivery as well as overall account health and client success.
•	Brought discipline and business rigor to all projects, increasing efficiency and productivity.
•	Closely collaborated with all departments and stakeholders to ensure accurate, timely execution.
•	Created project case studies to document ROI, best practices, and metrics. 
•	Cultivated strong, positive relationships with new and existing customers.
•	Consistently met or exceeded expectations for on client renewal rates.

Key Account Manager

SDL plc

Fully accountable for a $10M portfolio including key F500 clients for the global innovator in language translation technology, services, and content management. Managed named accounts including GE Healthcare, QUALCOMM, and Pierson Education. Prepared and presented account plans; conducted on-site account visits; negotiated contracts; served as customer advocate. Oversaw project scope as well as regulatory compliance and audits. 
•	Achieved 100% of $8M quota in 2013 and on target to hit 2014 $10M target.
•	Converted key accounts to sole vendor or preferred vendor status and multi-year contracts.
•	Configured solutions that balanced strategic interests of the customer and the company.
•	Led the vertical account team in creating account strategies and plans that balanced sales growth, continued account penetration, and customer satisfaction with long-term business objectives.
•	Developed account plan templates adopted throughout the organization.

Strategic Account Manager

ViaWest

Managed and developed 250 core accounts for this provider of hybrid IT infrastructure, colocation services, and cloud solutions, as well as professional and managed services to web-centric organizations. Devised account plans to drive revenue across data center multiple product lines.
•	Increased revenue 15% year over year while retaining 100% of accounts.
•	Cultivated channel relationships with key partners, increasing opportunities for revenue generation.
•	Collaborate with internal sales engineers on proposals and new opportunities. 
•	Formed solid client relationships at all levels of customer organization.

Senior Account Manager

Build sustainable and scalable partner programs that drive growth based on corporate KPIs.  Oversight and responsibility for go to market strategies and partner structure.  Tenacious revenue generator and transformational channel manager; consistently drives sales, exceeds quota, and boosts profitability and overall customer satisfaction. Aggressively pinpoints and develops opportunities. Savvy negotiator and deal closer. Capable of explaining complex technical information in clear, simple terms.
•	Overcomes barriers/customer issues; increases customer satisfaction levels to enable 
        further sales.
•	Devises innovative marketing strategies that increase partner engagement.
•	Delivers partner management strategies that consistently achieve corporate initiatives. 

I have predominately worked in start-up to mid-cap sized companies tasked with building programs where none previously existed.  I have built a strong reputation within my partners who value my direct approach to partner management and full solution view in the sales cycle. 

I have developed an expertise within the smart office, digital workplace and workplace experience vertical; often providing consultative services to customer as they build out solutions and evaluate space data. 

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