Southeastern Pennsylvania Transportation Authority (SEPTA)

Collaborate with Enterprise Learning Team and other key stakeholders to understand and analyze learning needs to aid decisions related to instructional design and learning outcomes to close performance gaps
Create a variety of learning experiences including instructor-led training (ILT) design, e-learning modules, videos, job aids, facilitator guides, and resource materials via Storyline and Rise
Assisted with the development  and implementation of first-day orientation and new-to-role training for new hires and people who are newly promoted across the organization

Instructional Designer

Planned Parenthood of Northern, Central, and Southern New Jersey

Plan, coordinate, and implement programs in a designated region
Utilize Hustle to reach out to an average of 3,000 prospective volunteers per month answering requests for information regarding programs and activities
Initiate business relationships with local vendors through outreach events on behalf of the organization
Generate multiple leads with vendors and established a database with 20 locations in the tri-county area where meetings can be held within the designated budget
Review and prepare written materials for events

South Jersey Organizing Consultant

State of New Jersey Department of Education

Facilitated end-user training and provided ongoing support for two Learning Management System (LMS) migration projects
Collected post-LMS implementation training feedback using Google Forms; used data to inform and drive strategy meetings with administration
Analyzed and designed just-in-time micro learning
Trained 45 adult learners in Educational SaaS Technologies 
Used Google Classroom to develop/distribute training materials including videos, worksheets, presentations, and job aids
Collaborated with internal partner teams to review State performance reports, identify operational improvement initiatives, and develop improvement strategies for the organization
Administrator for district-wide website
Directed Academic Challenge & Enrichment program including curriculum and instructional support
Trained volunteers to use media center technology systems and created job-aids to support proper use
Collaborated cross-functionally with 6 district-wide media specialists to conduct research and develop a standardized Media curriculum program

School Library Media Specialist

Widener University

Digitized Resident Assistant (RA) training program; moved paper-based SOPs and job-aids to digital format to increase process efficiency, information accessibility, and improve employee retention
Created course content and facilitated instruction for Resident Assistant University, a weekly in-person job training course delivered to over 100 first year RAs
Advised Residence Hall Association and met bi-monthly to track/manage project deadlines for monthly evening and weekend events catered to approximately 1300 residential students
Updated RA application process to digital Google Form to reduce application friction points; Increased applications by 15% YoY
Planned, scheduled, and organized staff events including negotiating venue and catering agreements, creating event themes, and collaborating with staff on awards designed for recognition

Area Coordinator

Holy Family University

Developed materials and hosted training sessions for all incoming staff to the department 
Provided leadership and direction to staff to ensure compliance with policies 
Implemented educational and social programming events for a residential population of approximately 400 and a commuter population of approximately 2,000
Within the first year of employment reworked the programming model to include a more theoretical base and a stricter adherence to the core values of the University
Created a comprehensive Excel document to track the programming of all four residential communities on campus which was distributed monthly to the president’s council

🚉 Learning and Development Specialist in the Transportation Industry

📚 Former School Librarian and Perpetual Bibliophile

Throughout my career, I have demonstrated a passion for learning and development, whether it's designing innovative training programs or fostering community engagement initiatives. I bring a unique blend of instructional design, project management, and organizational leadership skills to every role, with a proven track record of driving positive change and achieving measurable results. I am excited about the opportunity to leverage my skills and experiences to drive meaningful impact and empower individuals to reach their full potential.

Skills: Articulate 360, ILT, VILT, Curriculum Creation, Needs Assessments, LMS, Employee Experience, Onboarding

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Rachel Donohue, M.Ed

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