Trustfall Experiences

Plan and facilitate high value events for remote teams of all sizes resulting in increased employee engagement and retention.

Founder & Event Director

Teachers Pay Teachers

Created and managed content calendar for written content across multiple channels. Wrote copy and delegated assignments ﻿in a style ﻿consistent with the company's voice. Content included announcements, product updates, and communication plans for topics important to sellers (10k+) on the platform. Communicated across teams to ensure accurate release dates and changes.

Content & Community Manager

Guru (getguru.com)

Incorporated company and partner objectives to build and scale a successful B2B events strategy and program. Resulted in building brand recognition and loyalty, with a focus on CX and Sales communities.

Built and engaged our community through Slack and monthly webinars to inform and connect customers and prospects. Planned topics, recruited guest speakers, and led prep calls.

Slack, Hubspot, Salesforce, Asana

Marketing Manager - Events & Community

Worked with customers to make Guru the knowledge management tool of their dreams! Ensured that their needs and expectations were exceeded and that I knew their individual needs and challenges. Communicated internally to solve any technical issues and to communicate clearly with everyone involved.

Customer Success Manager

TicketLeap

Provided technical support via phone and online to event creators and ticket buyers. Addressed customer requests, tracked interactions and escalated necessary information to product team. Provided on-call emergency support to event creators. Conceptualized, marketed and carried out Ticketleap’s original monthly events.

Event Lead & Customer Success Executive

Philly Startup Leaders

Planned and grew PSL's 3 annual events and the first 2 years' events with Start Stay Grow. Served as contact person for ticketing inquiries to the organization.

Event Director

Hello! I'm a skilled marketer and community builder with a background in customer success. I'm an enthusiastic collaborator and I am looking for a team to which I can bring my resourceful get-it-done energy.

Connect with me about: marketing, communications, building thriving remote teams, customer experience, supporting parents and BIPOC employees at work/in tech.

Taplio

Rachel Robbins's Linkedin Analytics

Rachel Robbins

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