Siemens Energy

IT Demand Manager - Document Management Systems

ICAP CRIF

Senior Business Development Manager - CRIF Global Solutions

iSTYLE Romania

Responsibilities:
• Developing a rental model (DaaS) for B2B customers, from market approach to internal processes
• Manage inbound and outbound Enterprise sized leads, in order to acquire new market and achieve the desired company growth
• Deliver the best B2B experience for Enterprise customers

Achievements:
• Added major accounts and growing the existing portfolio by more than 30% YoY
• Generated a DaaS portfolio of new customer / new logo amounting to 45% of the total yearly target

Enterprise Account Manager

M247 Europe

• Developing M247’s business in the CEE and Asia regions, by researching and identifying prospects and market opportunities and engaging companies from named lists prepared by Data Analysts
• Identifying needs, building and presenting unique value propositions to potential customers

Enterprise Business Development Manager

Xerox

Responsibilities:
• Developing and expanding business relationships with key people in existing Enterprise Accounts
• Growing Xerox Enterprise customer portfolio by expanding our relationships with companies on the assigned accounts list
• Together with Business Consultants, developing unique value propositions to existing and new customers
• Facilitating the organisation of proof-of-concept and demo solutions
• Creating and developing high-tech partnerships and alliances

Achievements:
• Customer retention 100%; renewed contracts worth 1.6 million USD
• Delivered the only new business/logo in Q1 2019, worth 0.5 million USD 
• H2 2017: 23% of target
• FY 2018: 154% of target
• Q1 2019: 108% of target

Strategic Account Manager

Responsibilities:
• Consulting for Enterprise customers and designing new (or improved) Document Management processes for their businesses
• Documenting and presenting the key value propositions to Customer stakeholders
• Assessing and negotiating costs to build a valid internal business case
• Documenting competing solutions and pricing the Xerox proposal accordingly

Achievements:
• Named “MPS Next Generation Champion for Romania” – an internal role meant to promote Xerox’s Managed Document Services and support the design and implementation of solutions in this business segment
• Designed and delivered a unique Document Production and Processing solution to one of our Financial Services customers, comprising most Xerox technologies and bespoke applications and processes. (Approximately 1 mil. USD)

Business Consultant

Responsibilities:
• Delivery and implementation of solutions for Enterprise customers
• Coordinating with internal stakeholders for successful registration of the delivered services, ensuring correct revenue recognition and ongoing quality of the service
• Managing the renewal processes for ISO Certification (9001/14001/27001/20000) and internal security policies
• Company Health and Safety Officer

Achievements:
• Improved communications with the Logistics and Operations departments by standardising the data exchange 
• Successfully renewed ISO certifications in record time by proactively acquiring and documenting the modification of existing processes

Project Manager

Responsibilities:
• Developing quality assurance and control processes for a large BPS project
• Analizing and reporting operator performance and accuracy
• Creating user manuals for the implemented process, according to the project requirements

Achievements:
• Improved the recruiting process by developing a standardised test for candidates
• Boosted productivity by simplifying user roles and standardising the working schedule
• Tweaked the Intelligent Character Recognition software to improve the quality of the data

Quality Assurance Quality Control

Responsibilities:
• Responsible for a team of 19 professionals supporting outsourced service agreements
• Monitoring client requirements for printing, mailing and scanning  and document archiving
• Delivering service to high SLA’s ensuring production is maintained to the highest standards
• Liaising with IT departments to ensure knowledge transfer is maintained on Xerox services
• Developing and implementing new digital processes and ensuring all users receive appropriate product training
• Managed HR issues including recording  time sheets, service billing, performance management

Accomplishments:
•  Implemented 5S process improvements ensuring the right documentation went to the right place to meet the needs and requirements of the right people increasing overall efficiency
• Improved all production processes to support the $1.3m Romanian Ministry of Finance service contract involving outsourced printing, scanning and mailing services. Developed a more efficient and reliable Document Imaging and archival process.
•  Managed all HR function for a team of 19 including training, discipline, coaching & mentoring

Team Leader

LAX TEK

• Consultative sales to consumers and SMB’s.
• Appointed to undertake field service support for key clients including the Ministry of Justice
• Installed and maintained custom and OEM PC’s to meet customer requirements, monitoring service, troubleshooting Microsoft Windows and Office issues and upgrading software systems
• Maintained system peripherals including printers, copiers, scanners from major brands including Lexmark, Canon, Hewlett Packard, Samsung and Xerox ensuring SLA’s were met
• Designed and implemented both wired and wireless SOHO networks and infrastructures

Information Technology Technician

A highly experienced IT Services Sales and Operations professional with extensive expertise in developing and delivering unique value to Enterprise customers.
 
Excellent communication and presentation skills at the highest levels. Able to explain complex concepts both concisely and simply, with the ability to produce innovative and actionable end-user client advice, interacting with all stakeholders (including institutional and individual shareholders).
 
Experienced in account management, business development, leadership, sales & strategic business reviews, technology transfer, budget & forecasting, business cases & proposals, contracts negotiation, bid management, forecasts & analysis, operation management, marketing communications, delivering profit growth, P&L

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