Radz Mpofu's Linkedin Analytics

Michael Ludwig, Head of CX @ Gordon Ramsey backed cookware brand HexClad said this about FLIP CX: "HexClad uses Flip. I would say that we could not manage phones without them. The other nice thing that it takes a traditional high cost contact channel, and reduces the cost to be on par with email and form channels." —— Ivy League founded in Cornell’s incubator, FLIP (www.flipcx.com) is creating an Alexa like voice AI experience for eCommerce customer support. Seed stage artificial intelligence startup. Like LumiQ, FLIP is backed by the inventors of Alexa. Reporting into the founders, I am involved in all things go-to-market (marketing, sales, account planning etc). Flip goes beyond saving on agent headcount & improving agent/customer experience with voice automation to become a growth driver for brands: - After hours support, resolution and deflection - Lower call/email/chat volume = lower cost per contact - Direct sales (escalation call queue for customers looking to make a purchase) - Retention saves (cancels, returns, no shows) - Marketing conversions (sms subscribe, app download, etc) ————————— OVERVIEW: GTM Leader specializing in seed stage startups & Pre-IPO scale ups. Proven track record in net new logo acquisition & new market expansion with: 1. Fortune 500 brands (IBM, SFDC, Target, Oracle, Con Edison) 2. Big Banks (RBC & BNY Mellon) 3. Hyper growth startups (Okta, Bonobos, Stubhub, Seatgeek and Buf Build). 4. VCs (Norwest VP) 5. Retailers (HBC, PriceChopper, David Yurman) My past contributions have received accolades from: 1. CEO @ DTC Ashley Bridget (10x: $200K -> $3M) 2. CEO & COO @ Tulip (10x: <$1M -> $10M+) 3. CEO & CRO @ PagerDuty (2x: $80M->$160M IPO)🦄 4. CEO & CRO @ LumiQ (3x: $2M->$7M) 5. GTM Leader @ Grafana ($100M+)🦄 Trained in Force Management’s Command of the Message & MEDDPICC. GTM advisor to Backstage Capital portcos. Conducted over a dozen go-to-market seminars & tactical GTM bootcamps.. GTM recruiting advisor to OpenView VC (Buildkite, Voiceflow) prior to their closure. Mentor to students in sales programs at Toronto Metropolitan University.