Happy Parrots

Co-Founder & board member

Booksy

I specialize in navigating the complex landscape of data privacy and protection, with a keen focus on GDPR and CCPA compliance. My role encompasses acting as an Interim Data Protection Officer (IODO) and Data Protection Advisor (DPA) for a dynamic group, where I spearhead comprehensive privacy projects to ensure stringent adherence to international data protection standards.

My expertise lies in developing and implementing robust data protection strategies, conducting thorough data privacy assessments, and fostering a culture of privacy awareness within organizations. I excel in translating complex regulatory requirements into actionable policies, ensuring that data processing activities align with legal obligations while supporting business objectives.

Data Protection Officer 

Nethansa – Marketplace Agency & e-commerce automation

CRM implementation / Marketplace integrations. Leading the CRM implementation.

Head of CRM & Senior Product Manager

Idealo / axel springer

Salesforce BA / Projects ownership. Managing complex Salesforce projects, working with sales team and variable stakeholders. Creating and delivering Salesforce strategy for the group.

Salesforce Senior Product Strategy Manager

edrone

Leading and guiding product team to create products from conception to launch and all stages in between of the product lifecycle. Understanding concepts and requirements, overviewing software development execution from design to technical implementation and measuring progress on an ongoing basis. Product and project/scrum master experienced building the execution support structure and I am a key driver of the initiatives for fast-paced, cross-functional teams. Motivating teams to achieve a higher level of performance and innovation. Collaborating with product managers, engineers and designers to refine product requirements and use cases to ensure they are ready for development. Developing product strategies.

Chief Product Officer

Zendesk Sell

Setting direction and vision for EU CSM department. Working closely with US based teams of CSM and Product.

Global CSM

International Personal Finance Plc

Global business leader of Salesforce utilization, project management around resolving issues with Salesforce as a SaaS. Creating global strategy for SFDC.  Working with the external and internal partners (Salesforce admins and developers). Translating business needs into IT 'language' and vice verse. 

Visionary management - using the full potential of  the CRM; increasing the usability, performance of the business and automation. 
Global manager of customer satisfaction - responsible for creation of relevant customer satisfaction surveys; adapting NPS, CES and CuSAT.

Global Salesforce and Customer Satisfaction Manager, Digital

* Collection 
* Team management 
* Call center 
* Salesforce 
* Payments management 
* External clients management
* CuSat (92%) and NPS (55)

Operations Manager

Rational Group

Managing a team of poker advisors, increasing customer satisfaction across the business. Focus on increasing NPS through different activities involving quality projects, cooperation with various teams across the business. It is 24 hr environent which includes working with teams in different locations and time zones.

Team Manager

Livemocha

Create learning sets for new Livemocha platform. A year project.

Content creator / reviewer

Intercall - The Outsource People

I was looking after several accounts and provide immediate response to changing customer's needs. Developed coaching and training practices. Responding to ad hoc requests from clients and create SOPs to meet new requirements. Managing teams revenue versus cost.

INBOUND SERVICES
•	Telesales
•	Telemarketing
•	Customer Service
•	Care Lines
•	Overflow and Direct Line Management
•	Direct Response Lines to Advertising
•	Order Processing / Credit Card Orders
•	Receiving Messages, including Out Of Hours
•	Faxback / Email Service 
•	Fulfillment

OUTBOUND SERVICES
•	Telesales
•	Telemarketing
•	Appointment Setting
•	Product Promotion / Awareness
•	Market Research
•	Customer Satisfaction Analysis
•	After Sales Customer Care 
•	Customer Retention/Churn Prevention
•	Credit Control
•	Sales Lead Generation

MBA - Franklin University
Strategy, operations and Innovation guru. I work with organizations that want their product and teams to be more strategic, productive and profitable using AI and Lean process optimization.
* Development and management of world-class high-performance Teams.
* Focus on coaching and continuous development.
* Expertise in strategy, operations and support.
* Product expertise, developing high-end features
* Project Manager
* Focus on Continuous Improvement using Six Sigma and Kaizen tools and methodologies.
* Proven experience managing highly effective relationship with internal/external customers, partners and providers.
* Salesforce process development / CRM management

Taplio

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