Shaikh Rafia's Linkedin Analytics

Shivansh Outsourcing Ltd - Top Customer Service Representative: At Shivansh Outsourcing Ltd, I excelled as a top customer service representative, leveraging my interpersonal skills and in-depth product knowledge to ensure client satisfaction. My role involved resolving complex queries, managing escalations, and consistently exceeding performance targets. Shivansh Outsourcing Ltd - US Technical Recruiter Challenges and Problems: While the roles at Shivansh Outsourcing Ltd provided invaluable experience, challenges included managing high call volumes, addressing diverse customer needs, and navigating the competitive landscape of technical recruitment. Balancing these demands required adaptability and strategic thinking. Etech Global Service Ltd - Customer Service Representative: Joining Etech Global Service Ltd as a customer service representative marked a new chapter. Here, I further refined my customer-centric approach, adapting to a different industry and enhancing my problem-solving abilities. Challenges and Problems: Etech Global Service Ltd presented challenges such as adapting to a new corporate culture, mastering distinct product knowledge, and addressing diverse customer demographics. Overcoming these hurdles demanded a swift learning curve and proactive communication. Dahlia Technologies - BPO Executive: At Dahlia Technologies, I embraced the role of a BPO Executive, where my primary responsibilities included advanced lead generation, customer support, process management, and quality assurance. This position allowed me to apply my skills in data management, team coordination, and training and development, further enhancing my professional expertise. Challenges and Problems: At Dahlia Technologies, I faced challenges such as integrating advanced tools for lead generation, maintaining high service quality, and collaborating with cross-functional teams to improve operational efficiency. Tackling these challenges required strategic planning, continuous learning, and effective communication. Overall, the combined experiences at Shivansh Outsourcing Ltd, Etech Global Service Ltd, and Dahlia Technologies have shaped me into a versatile professional capable of navigating various aspects of customer service and recruitment, overcoming challenges with resilience and strategic thinking.