PayPal

1. Performing role as Resolution Specialist by offering accurate solutions to the disputes raised by the consumers raised via online sales platform(PayPal). 
2. Skilled in charge backs in providing support to the sellers by presenting with evidences for the disputes raised by buyers via credit card companies on PayPal. 
3. Acting as one touch point by providing responses and solutions to both the buyers and seller for their queries being raised. 
4. Performing compliance checks of both the buyers and sellers in understanding their risk profile for better relationship with PayPal platform for their transactions.
5. Providing support in loss mitigation, fraud prevention/detection through new findings and empowerment decisions.
6. Helping in process and product development through continuous feedbacks and solutions.
7. Mentoring teammates whenever the team requires me for their business support.
8. Helping in preparing manuals and presentations to provide the perspective of pilot projects performance with noticeable trends.
9. Handled SPOC (Single Point Of Contact) roles ranging from improving Quality Performance to Process Development while working in tool migration.

Risk Operations

Williams Lea

1. Handling KYC analysis of offshore Foreign Bank clients - responsible for ensuring all required KYC regulatory requirements are met for clients depending on their profile.
2. Performing customer due diligence test, screening.
3. Constantly being on top of changes in regulatory requirements.
4. Handling sensitive client data with utmost care while strictly adhering to protocol.

Senior Process Associate

Kotak Mahindra Bank

Branch Operations - Customer Service 
1. Handling cash and fund transfer level remittances related to branch banking.
2. Managing customer service by providing appropriate solutions for customer queries within given TAT.
3. Handling CTS Branch Clearing (Outward and Inward Clearing) and CMS clearing of corporate clients.
4. Monitoring high valued transactions pertaining to branch customers through MIS reports and supervising them for KYC/AML alerts.
5. Cross selling of accounts, deposits, and investment products.
6. Monitoring/supervising the branch banking operations through day-to day checks and surprise internal audits to make it compliance ready and to control from frauds and other internal errors.
7. Supported in maintaining the branch quality at expected levels through periodic risk-based audits.
8. Liaised with other departments for solving customer needs like clearance of cheque instruments, ECS clearing etc.

Assistant Manager

ING Vysya Bank

1. Handling cash and fund transfer level remittances related to branch banking.
2. Managing customer service by providing appropriate solutions for customer queries within given TAT.
3. Handling CTS Branch Clearing (Outward and Inward Clearing) and CMS clearing of corporate clients.
4. Monitoring high valued transactions pertaining to branch customers through MIS reports and supervising them for KYC/AML alerts.
5. Cross selling of accounts, deposits, and investment products.
6. Monitoring/supervising the branch banking operations through day-to day checks and surprise internal audits to make it compliance ready and to control from frauds and other internal errors.
7. Supported in maintaining the branch quality at expected levels through periodic risk-based audits.
8. Liaised with other departments for solving customer needs like clearance of cheque instruments, ECS clearing etc.

Customer Care Manager

Experienced candidate with a demonstrated history of working in the outsourcing/offshoring , banking and payment industries. Strong operations professional skilled in Customer Support, Compliance, Risk Management, Customer Service and KYC-AML.

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Raghul Badrinarayanan

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