PTS Consulting Services

Quality Analysis of the workflow and auditing the cases solved || Find any discrepancy or issues with the process or case handling || Providing scores to case managers as per accuracy and case management || Removing all the malpractices and shortcuts with the process handling || Maintaining proper workflow regards to process and customer satisfaction || Email reply to HRs and Employees directly and chat over Slack or Chime with the proper resolution.

Quality Analyst

Amazon DLS Case Auditor

Dealing with Amazon Employees USA only | Handling Unpaid Leave Requests | Disability & Leave Services | Employee Management Activities | Prevention of Deduction of Paid Benefits

Amazon DLS Case Manager 

Microtalk Communications Pvt. Ltd.

Dealing with UK Clients | Convince & Selling Telecom Services branded as Eazytel | Providing Telecom Services for International Calls only | Targeted Collection on the Customer Usage | Rapport Building for Referring more Clients | Business Up-gradation & Implementation of App-Based Usage

Customer Service Specialist

Indian Cyber Security Solutions ( GreenFellow IT Security Solutions Pvt Ltd)

CCNA Professional Trainee

Jaantje Projects Private Limited

Dealing with Australian & UK Clients | Convince & Selling Website Services | Searching Business Directories online | Helping Small Scale Businessmen for proper marketing through online presence | Understanding the needs of International Tech-savvy guys & transferring to Tech Team with the documented overview | Web Design services & eCommerce Solutions | Meeting Targets on the Customers showing interest in expanding their business | Rapport Building for Referring more Clients | Supporting Business Up-gradation & Implementation Online Digital Marketing | Assuring Quality of the Product & Service Reliability

Website Consultant

Smart Call Center

Dealing with Australian Clients | Convince & Selling Website Services | Searching Business Directories online | Helping Small Scale Businessmen for proper marketing through online presence | Web Design services & eCommerce Solutions | Meeting Targets on the Customers showing interest in expanding their business | Rapport Building for Referring more Clients | Supporting Business Up-gradation & Implementation Online Digital Marketing

WebSkitters Academy

Android Trainee

Innova Unified Management Services Pvt. Ltd

Working with India-based Government & Private Clients | Coordinating with the Project Development Team & Marketing Team as per Client Requirements| Creating proper documentation for development team on the application/website to be developed | Creating Presentation Slides for both App-based & Web-based Projects via Workshop showcasing the Beta version to respective Clients | Testing all the functionalities & On-time delivery of the actual Project to respective Clients | Proper Feedback Implementation | Providing Technical Support & On-desk Support for various issues faced by Clients | Troubleshooting bugs across multiple platforms| Delivering Progress Reports depending upon the frequency of data being fed into the applications/websites | Attending Team Meetings on new upcoming projects | Monitoring the Progress of previous delivered Projects | Ensuring the Quality & Next step Timelines of the Projects delivered | Extending Post-implementation Support to team members by identifying various bugs | Rapport Building within the Team & also with the Clients

Project Coordinator

Started as Project Coordinator & worked with National Clients (Govt and Private sectors) for almost 1.5 years. Experienced in Customer Support & Rapport building with International Clients in various roles in the past 4.5 years. Right now working as DLS Case Manager & Case Auditor for Amazon USA Employees.

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Rahul Singha Roy🇮🇳

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