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Client Partner

Cognizant

Currently based in Riyadh, Saudi Arabia with complete P&L responsibility for CMT – Communications, Media, Technology – Govt. Tech and Healthcare.

Experienced ITO & BPM Executive. Driving Digital Business, Operations, Systems and Technology at Cognizant. Responsible for Client Relationships and advisory & analyst relations and alliance partners ecosystem. Over 20 years in managing a diverse portfolio across different countries and spread across Sales, Delivery, Large Transitions, Solution Design, Operations Management and Client Relations. Domain competency in IT, BPS, BPaaS, Analytics, Digital & RPA collaboration - market positioning. Managed Large Projects in BFSI, Travel & Hospitality, Manufacturing and US Healthcare – RCM & Payor

Director - Client Partner, KSA. CMT – Communications, Media, Technology – Govt. Tech and Healthcare

Complete P&L responsibility for TECH Business – Govt. Tech and Healthcare
Overall responsible for Customer Relationship Management in the Technology Vertical in Saudi Arabia.

Sr. Account Manager at Cognizant, KSA

Responsible for Customer Relationship Management and Business Growth for QEA and BPS with Cognizant Healthcare in North America. Part of the leadership team of Top 5 Accounts in Cognizant.
We grew this to over 4500+ people on this Account with a Annual revenue of US$ 200 Mn+

Sr. Account Manager at Cognizant Healthcare, USA

Overall responsible for Wellpoint/Anthem Transitions.
Successfully executed the Largest Transition in History of Cognizant. 1200+ people in 6 months across 3 different cities.

Transitions Leader at Cognizant Healthcare

Inventurus Knowledge Solutions

Overall responsible for Hyderabad, India Operations at Inventurus www.inventurus.com a US Healthcare Revenue Cycle Management Company

Vice President Operations

Motif

Overall responsible for Ahmedabad, India Operations

Delivery Centre Head

Responsible for preparing and executing TCS BPO strategy to develop business in India

Business Development

Job Title: Delivery Leader (April 2007 to April 2009)
  
Overall responsible for the largest BPO account in Mumbai. It’s a shared services center for a Fortune 50 manufacturing organization and the operations consist of Customer Service, Finance, Purchasing, Supply Chain Management, Human Resource, Information Systems and Environment, Health and Safety. 
It’s basically a shared services center for one of the world’s largest chemical company. 
This team has processes in 7 different functions with 500+ FTE’s and 50+ Supervisors.

Delivery Leader (Operations)

WNS Global Services

WNS Global Services – (Tenure: 23rd Sept 2005 – April 10, 2009).

Job Title: Associate Vice President – Operations

Responsible for managing Mumbai Voice operations consisting of Inbound Customer Service for ACH (i.e. Air, Car &amp; Hotels) &amp; Sales Operations for the largest account at WNS for a large US Travel Company (Process with multiple queues, 300 FTE’s and 30 Supervisors).

•	Operations &amp; Relationship Management – Maintain high level of client &amp; customer satisfaction
•	Overall Responsible for Service Delivery on all the customer service &amp; sales queues in Mumbai

Other Key Achievements at WNS:
1.	Rolled out structured monthly &amp; quarterly Rewards and Recognition Program 
2.	Launched the first inbound sales program with 20 FTE’s in January 2005 and grew it to 100 FTE’s
3.	Was instrumental in streamlining processes to reduce the usage of paper work by implementing IMS - Incident Management System by Siebel
4.	Part of team that was instrumental in revamping ‘annual appraisal system’ across the organization

Aditya Birla Minacs

Aditya Birla Minacs
Formerly known as: TransWorks Information Services – (Tenure: 3rd Sept 2001 – 22nd Sept 2005).
  
Job Title: Senior Manager – Operations

I was responsible for managing the largest account at TransWorks for a US financial services company (6 Processes, 500 FTE’s and 60 Supervisors). The job responsibility includes:

•	Account Management &amp; Transition – Maintain high level of client satisfaction &amp; confidence.
•	Responsible for Service Delivery on six programs with a team size of 500 Agents and 60 Supervisors. Manage introduction, training and coaching of resources.

Other Key Achievements at TransWorks:
1.    Launched the first fortune 100 account with 25 FTE’s in June 2003 and grew it to 250 FTE’s.
2.	Lauched the first account that requires agents to have multiple skills (Voice, Email and Chat).
3.	Launched the largest inbound account with 50 people in June 2004 and grew it to 500 FTE’s.

Senior Manager

Manage Team Operations and Key Performance Mertics - SLA's

Team Leader

Experienced IT & BPM/BPO Executive. Driving Digital Business, Operations, Systems and Technology at Cognizant. Responsible for Client Relationships and advisory & analyst relations and alliance partners ecosystem. Over 20 years in managing a diverse portfolio across different countries and spread across Sales, Delivery, Large Transitions, Solution Design, Operations Management and Client Relations. Domain competency in IT, BPS, BPaaS, Analytics, Digital & RPA collaboration - market positioning. Managed Large Projects in BFSI, Travel & Hospitality, Manufacturing and USA Healthcare – RCM & Payor

Worked in India, USA & KSA. Currently based in Riyadh, Saudi Arabia with complete P&L responsibility for CMT – Communications, Media, Technology – Govt. Tech and Healthcare

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