NTT DATA

•	Spearheading large-scale projects along with enterprise program governance, risk management, outsourcing/insourcing, and offshore/onsite development models
•	Performing sprint planning with the scrum team, planning deliverables for the team as per resource capacity, and giving demo after completion of the respective sprint with the product owner
•	Coordinating with internal and external stakeholders on project pipelines and status updates
•	Acting as a key driver for business process design and solution identification; negotiating SLAs for projects
•	Driving end-to-end project management activities inclusive of planning, effort, design, scope, estimation, resource coordination, and delivery as per specified time frames
•	Driving a range of vendor management activities including vendor data review, process improvement opportunities, monthly and quarterly reviews
•	Managing resource planning, technical direction, effort estimation, tracking, risk management, and mentoring
•	Facilitating end-to-end delivery of the program, meeting internal and external objectives:
o	Estimation, risk, scope, time, resource, quality, and change management
o	Value-adds, continuous process, and productivity improvement
o	Expectation management of the team 
•	Leading, mentoring & monitoring the performance of team members to ensure efficiency in the process; following Agile practices and guiding development team & product owner for the same
•	Developing competency among the team members; managing appraisal process across the levels, conducting interviews to recruit the right talent & resources, and developing employee competency
•	Evolving budgets and conducting variance analysis to determine the difference between projected & actual results and implementing corrective actions
•	Administering budgeting and revenue forecasting; steering the implementation of agile methodologies

Senior Program Manager

Prudential Life Assurance (Lao) Company Limited 

•	Headed and managed company-wide programs and digital product development initiatives, ensuring alignment with organizational values and policies, while collaborating effectively with cross-functional departments and building strong business relationships
•	Led the change management team and supported the regional and C-suite on change management, digital transformation, and agile implementation, translating business strategies into actionable goals, plans, and tactics
•	Developed strategies to understand company product portfolio and recommend efficient solutions, while managing large-scale programs with a scope of $12M, leading teams of up to 80+ direct reportees and 200+ shared reportees
•	Managed KPI and SLA metrics for the entire program, ensuring customer satisfaction and loyalty, while supporting business intelligence and operational intelligence for delivery excellence
•	Managed and developed strategies with regional management and IT teams to create governance frameworks and standards, building relationships with local organizations, banks, and NGOs for business and corporate philanthropy initiatives

Strategic Program Delivery Manager

HCL Technologies

•	Managed delivery of complex applications in multiple projects across banking and telecom programs, introducing a program governance model and project portfolio tool to facilitate rapid growth
•	Developed and implemented methodologies to improve business processes and project management, managing scrum processes and delivery, ensuring successful project outcomes
•	Conducted weekly executive committee meetings with stakeholders, building client relationships and managing contractors, resources, assets, and external vendors
•	Led large-scale programs with scopes of $6M and $10M,

Program Manager

Outsourcing Inc

•	Spearheaded new product / Project development team for Fortune 500 clients.
•	Orchestrated efforts to build rapid growth with new Services across globe fortune 500 clients.
Played a key role in managing new, enhancement and support projects (RPA, HRM, CRM, Automation+, etc.)
•	Led and oversaw assigned projects right from conception to the finished system including project planning, management, execution, completion and deployment as per cost, quality and deadline.
•	Interacted with clients to determine requirements, defined project scope and objectives, developed a detailed project plan to monitor and track progress, and managed changes to the project scope, project schedule and project costs.
•	Monitored project progress continuously & prepared reports on measurable items, such as milestones and deliverables.
•	Ensured that all assigned projects are completed to specification, within an established timeframe and budget.

Project Manager

Allsec Technologies Limited

•	Led and managed company-wide projects, ensuring quality, scope, cost, and time objectives were met, defining costing analysis to optimize budget allocation per project
•	Develop a detailed project plan, including timelines, milestones, and resource allocation.
•	Identify and document project risks and mitigation strategies.
•	Assemble and lead a cross-functional project team with members from HR, IT, and other relevant departments.
•	Collaborate with HR and other stakeholders to gather and document system requirements.
•	Ensure that the chosen HCM or HRMS solution aligns with the organization's needs and goals.
•	Evaluate and Engage with HCM or HRMS Client relationship camping’s.
•	Negotiate SLA, Pricing, contracts and licensing agreements.
•	Oversee the technical implementation of the HCM or HRMS system.
•	Monitor progress and ensure that the project stays on schedule and within budget.
•	Develop and execute a change management plan to prepare employees for the new system.
•	Plan and execute comprehensive testing of the HCM or HRMS system to identify and resolve issues.
•	Ensure data migration from legacy systems is accurate and complete.
•	Maintain detailed project documentation, including project plans, status reports, and meeting minutes.
•	Regularly communicate project status, updates, and issues to stakeholders, including senior management.
•	Monitor the system's performance post-implementation and address any issues or concerns.
•	Gather feedback from users and make continuous improvements to the system and processes.
•	Ensure that the HCM or HRMS system complies with legal.
•	Implement data privacy measures to protect sensitive employee information.
•	Evaluate the success of the project against predefined objectives and key performance indicators.
•	Generate reports and insights to demonstrate the system's impact on HR and workforce management.
•	Build and maintain strong relationships with key stakeholders, including HR leaders, IT teams, and end-users.

Project Lead

Capgemini

Senior Process Associate III

Accenture

Senior Process Associate I

Process Associate

Hewlett Packard Enterprise

Financial Associate II

Associate

Program Management, Project Management, Product Management, Digital Transformation and Strategic Delivery

With over 12 years of diverse experience in project and program management, I am a Senior Program Manager at NTT DATA, a global leader in IT services and digital transformation. I specialize in program governance, risk management, outsourcing/insourcing, and offshore/onsite development models, delivering complex and large-scale projects across various industries.

I am passionate about tackling challenges and achieving outstanding results, leveraging my credentials as a PMP and a Scrum Master, and my skills in HR consulting, HR project management, and HR solutions. I thrive in dynamic environments where change is constant, and I see challenges as opportunities to innovate and improve. I also enjoy mentoring and developing team members, fostering a culture of continuous improvement and excellence. My mission is to make a positive impact through project management, whether it's optimizing processes, implementing innovative solutions, or driving change management initiatives.

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