Lionbridge Technologies

Oversee development of project allocation plans and timelines, and track execution of project tasks using defined metrics according to a measurement plan.
▪ Communicate clearly, precisely & effectively about the assigned project and tasks with all stakeholders to successfully complete the projects and tasks, and conduct review meetings
▪ Collaborate with production teams to maintain appropriate client and project-specific procedures, solutions, checklists, and instructions
▪ Responsible for alignment towards customer expectations, workflow management and team performance
▪ Responsible for routine and proactive dialogue with other functions, and global team regarding KPI (Key Performance Indicator) performance, available capacity, and related constraints
▪ Logistics management with functional teams and community (translators)
▪ Competent with technology and willing to evolve/learn new skills.
Responsible for utilization and adoption of agreed best practices within projects to deliver successful outcomes
▪ Lead and govern project reporting to ensure consistent delivery of on-time and on-budget projects.
Oversee development of project plans (standard & complex) and timelines, project specifications, and track execution of project tasks using defined metrics/KPIs according to a measurement plan
▪ Responsible for people's performance.
▪ Manage, mentor, and motivate staff and provide project team oversight and supervision.
▪ Manage team performance, customer Key Performance Indicator (KPI), capacity management and billability
▪ Evaluation of the performance of team members in accordance with the valid employee evaluation system.
▪ Support for team members to increase their performance, qualifications, and teamwork.
▪ Escalation points for Project Managers within the team
▪ Participate in the account-specific training of new team members after onboarding training is complete

Project Management Team Leader

Lionbridge

▪ Plan and monitor projects to meet schedule, quality, and budget requirements
▪ Communicate clearly, precisely & effectively about the assigned projects and tasks with all stakeholders to successfully complete the projects and tasks, and conduct review meetings
▪ Collaborate with production teams to maintain appropriate client- or project-specific procedures, solutions, checklists, and instructions.
Lead/Participate in the design and implementation of work processes and tools to increase work efficiency
▪ Responsible for community relationships and that engagement happens to ensure they are engaged and that any KPI (Key Performance Indicator) performance, available capacity and related constraints are productively addressed
▪ Competent with technology and willing to evolve/learn new skills
▪ Handle customer, vendor and global team queries and mitigate the requirement through to resolution.
Supervise creating quotes from the Associate Project Managers.
▪ Track project P&L (Profit & Loss) (Profit & Loss), budgets and PO (Purchase Order) to ensure proper and timely invoicing
▪ Participate in exercises and initiatives to improve revenue and financial margins
▪ Responsible for financials, which includes budgeting, revenue recognition, invoicing, and accounts Receivable.
Oversee development of project plans and timelines, project specifications, and track execution of project tasks using defined metrics/KPIs according to a measurement plan
▪ Strong analytical skills - Prioritize and balance competing demands in accordance with established priority hierarchy
▪ Generate resource requirement for assigned projects.
Serve as primary day-to-day contact for external clients
▪ Understand and manage client expectations
▪ Lead/Contribute to production orientated meetings with customers and escalations
▪ Contribute to internal/external business reviews (as required).
Participate in the account-specific training of new team members after onboarding training is complete.

Project Manager

•	Lead through example and build the appropriate culture and values.
•	Manage client expectations.
•	Scope estimation and expectations management
•	Actively take part in internal\external QBR’s
•	Provide assistance and support to other PMO members as needed.
•	Plan and monitor projects to meet the set deadline, quality and budget requirements.
•	Collaborate with production teams to maintain appropriate client- or project-specific procedures, solutions, checklists and instructions.
•	Responsible for managing external linguists/partners relationships.
•	Collaborate with Community Manager (Vendor Manager) for suitable resources allocation as needed.
•	Maintaining project tracking and follow up with production teams as necessary
•	Competent with technology and willing to evolve/learn new skills
•	Strong analytical skills - able to prioritize and balance competing demands in accordance with established priority hierarchy
•	Monitor and maintain project financials, including month end activities, revenue forecasting and billings.
•	Quote creation and seeking relevant approval on time.
•	Monitoring and Controlling budget on the projects handled.
•	Invoicing, Forecasting, Month end activities
•	Owning Gross Margins on the projects handled

Associate Project Manager

Lionbridge Technologies Pvt Ltd

o	Leading, mentoring, developing and motivating the staff
o	Point of referral for technical issues and complaints
o	Managing performance, coaching and energizing staff to ensure daily, weekly, monthly achievement of service level and individual performance
o	Collation of stats and daily feedback/ briefing to team members.
o	Monitoring performance of every team member, ensuring a high level of quality and productivity is maintained and exceeded at all times. 
o	Developing relationships within the teams.
o	The management of feedback and delivering to the individuals concerned/recognizing when on the spot feedback is required
o	Organizing and delivering regular one to one feedback to team members and weekly team meetings.
o	Preparing daily, weekly and monthly reports to the Management.
o	Carrying out audits for the team members.
o	Conduct Appraisals for the team members as per the set Company policy, set new KRA’s, review existing KRA’s and assist them in achieving the set KRA’s in order to improve & enhance their current performance.

Lead Engineer in Web Publishing Division

Knowledgeworks Global Limited (KGL)

	Leading, mentoring, developing and motivating the staff and improve their performance to align them with organizational goals and objectives.
	Monitoring the overall processing activities in the project and acting as a point of referral for technical issues and complaints.
	Documentation and updating of processes in the workflow and preparing daily, weekly and monthly reports to the Management.
	Generate and maintain status reports on all processes and resources.
	Maintain quality in deliverables by carrying out audits for the team members and co-ordination with support groups (Offloading, Mentors, & Software support group).
	Project Planning & reviewing with the Project Managers & the Chief Mentor.
	Prioritizing of job deliveries as per the customer requirements and proper allocation of job to knowledge associates and in-house production team in order to ensure productivity targets with quality as per the prioritized schedule.
	Regular and timely customer communication.
	Analysis of feedback from the customer and ensure proper preventive and corrective measures are taken on time and also addressing regular one to one feedback to team members and weekly team meetings.
	Adhering to QMS & ISMS requirements as far as knowledge associates & in-house staff are concerned.

Team Leader

Knowledgeworks Global Limited

Processing data in XML and SGML up to 99.997% accuracy as per the specified DTD and the other specifications taken into account.
Guiding, Monitoring and Upgrading the Knowledge Associates.
Groom efficient backup staff &amp; developing relationships within the teams.
Ability to handle fluctuating workload.
Shift Handover and Communication.

Senior Process Associate

Datamatics technologies Limited (DTL)

Processing data in XML and SGML up to 99.997% accuracy as per the specified DTD and the other specifications taken into account.
Guiding, Monitoring and Upgrading the Knowledge Associates.
Groom efficient backup staff &amp; developing relationships within the teams.; DTL) is a premier provider of Business Process Outsourcing (&quot;BPO&quot;) and Knowledge Processing Outsourcing (&quot;KPO&quot;) solutions specializing in Accounting, Claims, Payroll, Tax Services, Legal BPO, Content Management, Abstracting &amp; Indexing, Document &amp; Workflow Management, Data Warehousing, and Business Intelligence Solutions.

Process Associate

Datamatics Technologies Ltd

Processing data in XML and SGML up to 99.997% accuracy as per the specified DTD and the other specifications taken into account.
Guiding &amp; Upgrading the Knowledge Associates and imparting training to new staff.

Process Consultant

PMI-PMP | CSM | LSSYB | PM Team Lead | PMI Mumbai Chapter Volunteer (Outreach Portfolio)

As a PMI-PMP Certified Project Manager (in Localization industry) with strong background in cross-functional collaboration, I am well-equipped in leading teams towards achieving both Project and Program milestones on time and within budget aligning with the organization vision and mission. 
I possess exceptional problem-solving skills where I thrive under pressure, making me an ideal candidate to handle complex and high-stakes projects.

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