Birdvision Consulting 

Birdvision helps you in improving process outcomes with automation and digitization. We help you implement digital workflows in the sales and distribution domain that makes you ready for tomorrow.

Presales Manager

LexiConn Content

LexiConn is a Content Writing Agency that provides B2B & B2C content writing services like web content, blogs, articles, whitepapers, case studies, infographics, etc. My work consists of: 

● Primary interactions with prospective clients to schedule meetings or calls to understand their requirements.
● Schedule and attend client meetings or calls to understand their business and content marketing requirements.
● Create the scope of work and quote based on the requirements.
● Understand and update LexiConn’s complete basket of services to up-sell and cross-sell these to existing and new clients.
● Introduce the client to the respective project head and work as a bridge between them.
● Monitor and measure client satisfaction.
● Maintain trackers, reports for client interaction, product/ service to avoid miscommunication.
● Following up with clients and writers to ensure project delivery and closure, right up to billing and feedback.
● To connect with with SMEs in different domains for Strategic Alliances for Content Marketing.

Client Servicing Associate

Franchise Alpha (Franpreneurs solutions Pvt Ltd

Franchise Alpha is an ultimate partner on your journey to build a prosperous and lasting business. Ours is a 360 degree solution that’s dipped in expertise and pampered with detailed attention. Services shaped around your individual goals, we vouch to take care of all your franchise development, marketing and technology needs with complete precision. My work consists of: 

• Managing existing client relations by providing end to end services to them.
• Help with onboarding new clients and manage their smooth transition.  
• Account Management of client projects end to end by coordinating with the clients and operations, sales, technical teams ensuring client satisfaction.
• Meeting clients regularly to understand their concerns and feedback for the services provided to them by Franchise Alpha.

Client Service Manager

LoanStreet.in (Finstreet Financial Services Pvt Ltd)

LoanStreet is an online market place for financial products and services which gives a prompt and customized solution for various financial needs of customers. We believe customers want 3 things – Right Lender, Right Price and Right Experience. We provide all types of loans like Home Loan, Personal Loan, Business Loan, Loan Against Property, etc from major Banks and NBFCs. 
My work consists of: 

• Handling a team of telecallers managing day to day operations including fixing targets, performance appraisals, preparing MIS Reports for the management.
Posting company related news, blogs, updates on Social Media platforms like Facebook, Instagram, LinkedIn,    Twitter and handling Email and SMS campaigns,
• Handling backend processing of files logged in to make sure they are approved including filling up application forms, scanning them in to the system, resolving queries raised, getting approvals and filling up Dockets (Loan Agreement) and follow-up with bankers till file is disbursed.
• Preparing Invoices for files disbursed during the month and sending them to the bank and follow-up for payments with Banks and NBFCs.
• Conducting training session for telecallers on new products, policies, features introduced from time to time by the Banks and NBFCs
Managing the backend accounting of all the expenses and income by maintaining proper data and challans and coordinating with the Company CA and CS for filing of Income Tax returns, ROC filing, GST, Profession Tax, and TDS returns by sending requisite data and resolving their queries.
• Data Mining and Demand Generation for our products and generating data for calling by telecallers.
• Providing end to end service for our customers and getting more referrals from them.

Operations Manager

Birdvision Consulting is a young and innovative company engaged in providing various technologically integrated products and services to enhance the efficiency and effectiveness of enterprise processes and initiatives. We collaborate with enterprises to design, implement and maintain automated Customer Engagement Solutions and Loyalty & Rewards Programs with the help of our online and mobile platform. Our BV CEM Platform provides extensive choice, end-to-end logistics management and is highly cost-effective.  My work consists of: 

•   Data mining and demand / lead generation for our BVC CEM Platform.
•   Fixing up meetings with sales and marketing heads for the sales team. 
•   Assisting the sales team in all presales activities to close the leads assigned to them.
•   Follow-up on customer issues/escalated cases pertaining to existing rewards programs and generating repeat           customers and referrals.
• Doing Market Research on new industries/segments to be targeted.
• Prepairing daily reports and mainting MIS and sending to the management team

VALUEADDITIONS

ValueAdditions is a Sales Augmentation Company with an extensive sales systems and market reach. It provides Market Research, Data Mining, Database Generation and Lead Generation services for different companies across industries in India. My work consists of:

•       Data mining and demand / lead generation for different clients in varied sectors including a 
        leading Analytical Equipment manufacturer in India 
•	Planning out new lead generation campaigns (tele-calling and email) as per client requirements 
•	Developing lead generation campaigns by defining the scripts and pitch and getting client 
         approvals 
•	Doing Market Research/surveys, Competitor Analysis and Database Research using different online 
         tools, email and tele-calling
•	Converting the database contacts into qualified leads -  fixing up appointments for the clients 
•	Passing on the qualified leads to the client for closure through their own sales teams
•	Preparing status reports for the management and clients
•	Regular client interaction regarding status of the campaigns and discussion of any changes and 
        updates thereon

Assistant Manager

VizionArk Business Technologies Pvt. Ltd.

•      Worked as EPM (Enterprise Project Management) Consultant at Mastek under contract with 
        Vizionark Business Technologies Pvt. Ltd.
•	Received training on Microsoft Project Professional 2003 (Enterprise Project Management Software 
        from Microsoft) and ePMO (Mastek customized Project Management application)
•	Job involves supporting Mastek employees all over the world with Microsoft Project related 
        queries and issues
•	Also, assist employees with queries and issues regarding project planning, scheduling, and 
        timesheet applications
•	Maintained the details of each calls and resolutions in Mastek Call Management Application and 
        generating reports

EPM Consultant

NDS InfoServ

•	NDS Infoserv is a leading Back office BPO & IT Services outsourcing company 
•	NDS back office services span a diverse range of functions and verticals: Accounts Payable, 
        Healthcare Claims Processing, Mortgage Post Close Audit, Insurance Collateral Protection, 
        Subscription Management, Donation Management, Response Management, Information Database 
        Creation, Benefits Administration, Payroll Processing, Business Intelligence & Analytics and 
        Software Development Services 
•	Led a team of 15 personnel processing U.S. Health Insurance Claim Forms 
•	Job involved allocating work among the team, monitoring performance, quality and ensuring SLA’s 
         and KPI’s are met
•	Prepared MIS reports for top management

Team Leader

SterlingBackcheck

•	Sterling is the leading provider of Pre-employment background screening services in the U.S 
•	Key services include Criminal Background Verification, Employment Verification, Drug Testing, etc. 
•	Joined as Crim Researcher in May’06 as a member of the Criminal Background Verification Team 
        (Pilot Batch) in Mumbai and promoted as a Team Coach in Oct’07
•	Handled a team of 15 Researchers in the Quality Control Team performing Quality Audit of 
        criminal records of U.S. based job applicants in different cities entered in to the online database 
        from U.S. Court web sites or Faxes or calls
•	Monitoring performance, attendance and attending to queries or escalations of Researchers 
•	Preparing and maintaining Performance, Quality Metrics and SOPs (Standard Operating 
        Procedure) 
•	Communicating with US clients for new transitions and training

Team Coach

Wipro Limited

•	Handled customer technical queries for AOL (America Online), one of the largest ISPs in the United 
        States  
•	Received training on Windows and Macintosh Operating system  
•	Resolved technical issues and provide customer care support
•	Actively participated in Tech Support personal sessions  

Received Certificate of Excellence for exceeding the Process related Client parameters for AOL Windows Chat Queue in September 2004

Technical Support Associate

Sales & Marketing Professional with over 15 years of experience in various organizations and industries.

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