International Arabian Exhibitions

Business Development Executive

Deliveroo

Customer Care Professional

Valasys Media

First Abu Dhabi Bank (FAB)

Business Development Officer

The Heart of Europe (THOE)

Telesales Executive

Emirates Islamic

Calling the customers, to offer the products and explaining then the benefits and features.
Achieving daily targets of making calls and preparing files
Preparing documents and submitting files 
Dealing with customers complains, unresolved customer complains forwarded to designated departments for further investigation. 
Following up with their requests
Achieving monthly targets( Revenue, calls & quality ) targets to reach the max level of punctuality & productivity 
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Customer Service Representative

Air Arabia

Takes calls from customers, agents and other making enquiries regarding the services and products of Air Arabia.
Complete flight booking forms, prepare change of details, and issue flight ticket orders, using computers. 
Determines charges for services requested, collect deposits or payments, and/or arrange for billing. 
Obtains and examines all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions. 
Refers unresolved customer grievances to designated departments for further investigation. 
Resolves customers' service or billing complaints by performing activities such as refunding money, and adjusting bills. Seeks approval of the Team Leader where applicable.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Meet the monthly ( Revenue, calls & quality ) targets to reach the max level of punctuality & productivity 
Understand the real call center concept activities & work in achieving it.

Dealing with the customers and explaining the MNMI campaign to them. 
Answering their various queries about the campaign. 
Solving their sim card  related problems.
Registering their sim cards and explain to them the offer they get with it.
Achieving target given by the company. 
Approaching people and explaining them the scheme.

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

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