Ayming

SR&ED Tax Credits
Government Grant
Cost optimization
Tax Recovery 
Non dilutive R&D/Grant Financing and Loans

Business Development Manager

American Express

- Supervise and train 20+ team members on process and procedures. 
- Planning monthly success plans individually for the team to meet goals. 
- Quality analysis audits and reporting to maintain business standards. 
- Review surveys and coaching to help with company alignment. 
- Handling client escalations and resolution assistance for the team.  
- Plate management to ensure client requests are handled promptly. 
- Review metrics for daily/weekly development plans to achieve service standards. 
- Help manage scheduling adjustments and daily staffing roles for the team. 
- Hold meetings and coaching sessions daily to increase productivity and morale. 
- Assisting with system upgrades and training to ensure a clear understanding. 
- Providing support with performance recovery plans and corrective action. 
- Implementing new strategies for efficiency based on business needs. 
- Payroll approvals and adjustments for the team.

Team Lead

- Assist team leader with daily duties and plan execution. 
- Quality analysis audits and reporting to maintain business standards. 
- Queue management to ensure a seamless experience and prompt service. 
- Create team building exercises to build morale.  
- Mentor duties assisting as point of contact for real time support. 
- Handling client escalations and recovery. 
- Case assignment and triage department workload based on urgency.

Support Lead

Organic Products Lanka Inc.

- A family owned tea and herb supplier since 2001 with high quality tea from around the world.
- Travel globally to meet new suppliers to enhance quality and products. 
- Fostered communications with reputable health stores, providing  
- weekly newsletters and inventory updates. 
- Developing new business and maintaining strong relationships with clients. 
- Local event coordination for trade shows to build brand awareness  
- Oversee and consult new package labeling, image and project planning. 
- Planning logistics and assisting with international custom clearance. 
- Managing warehouse stock requirements for trade shows and websites, working with Microsoft Office, Outlook, SharePoint, Photoshop CS, and PowerPoint.

Marketing & Logistics Manager

Elections Canada

Deputy Returning Officer

Oakville Toyota

- Maintaining Toyota standard throughout the store to create a strong positive environment for staff and clients.
- Team management with scheduling, targets, action plans and administration. 
- Recruiting and coaching 15 + staff with structured Kaizen sales training plans. 
- Team morale building exercises and meetings to create a positive environment. 
- Improved the Business Development call center to increase customer retention. 
- Portfolio management for retail and lease accounts using CRM systems. 
- Ordering vehicles for stock, trade-in appraisals and inventory management. 
- Purchasing required services and invoicing daily/monthly dealership cost. 
- Coordinating Lease renewals and return inspections for damages.

Sales Manager and BDC specialist.

Milton Toyota

- Maintained strong business relations with clients and building rapport. 
- Client management utilizing CRM systems and tools to negotiate enhancements to current contracts. 
- Recruiting and coaching 10 + staff with daily duties, hours and sales process. 
- Managed and distributed leads with Lease Buster to increase volume and profitability.

Assistant Manager

Bolton Toyota

Under new management, owned by the Dilawri group the Largest auto group in canada.

Client Retention Manager

Organic Products Lanka Inc

Import Export / Marketing Specialist

Town Shoes

- Seasonal sales and brand focus merchandising with signage, product placement etc. for in-store display.  
- Client management and KPI tracking to increase sales and brand awareness. 
- Assisting in the hiring process for 10 + staff with daily duties, hours and sales process. 
- Shipment delivery and tracking weekly to manage in store stock quantity. 
- Assist with store openings and training with visual direction for clear understanding. 
- Holding demonstrations to better understand products with staff and clients.

Merchandising and Sales Coordinator

With over 15 years of experience in sales, marketing, and logistics, I am a Business Development Manager at Ayming, a global leader in business performance consulting. My mission is to provide a genuine and tailored approach to optimize profitability and maximize funding potential for my clients, on a contingency basis.

I specialize in securing Scientific Research and Experimental Development (SR&ED) tax credits, government grants, and non-dilutive R&D financing and loans for various industries and sectors. I also help my clients reduce their operational costs and improve their efficiency through Ayming's cost optimization services. By establishing long-term partnerships built on trust, respect, and mutual growth, I aim to deliver value and satisfaction to both my clients and my company.

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