Randall Fong's Linkedin Analytics

Backline Technical Support Engineer • Wireshark network analysis and diagnostics • Consultant on network, performance, replication, and security • Consultant on network, performance, replication, and security • Programmer in Python, Bash and Perl • Complete support cases in high volume • Resolve escalations through communication and technical skills Technical Support Manager • Managed 50% staff reduction with no loss of productivity • Trained and mentored junior and senior level engineers • Achieved and maintained 4.7/5.0 customer satisfaction with fewer staff • Designed “First 20 minutes” knowledge transfer program Technical Trainer • Teacher of tuning, diagnostics, TCP/IP, Perl courses at Microsoft, Zynga, and other companies • Writer of technical curriculum and knowledge base documentation Consultant • Systems Administrator covering networking, performance, and Linux issues at at E*trade, Sybase, Wells Fargo, Dolby Laboratories, and more.