Interac Corp.

Product Owner

Scotiabank

Lead a team of Product Owners responsible for real time rails across Commercial and Retail. Collaborate across multiple stakeholders to gain buy in on strategy and delivery plan to enable payment modernization, innovation and commericialization.

Led team to complete the modernization and migration of Retail e-Transfers to Scotiabank’s centralized Payment Hub enabling real time fraud monitoring by collaborating to gain stakeholder alignment on timelines, troubleshooting technical
issues and communicating to Senior Executives.

Coached and mentored Product Owners to hone their craft and make advancements in their careers.

Presented monthly Steering Committee updates for Senior Level Management to communicate progress on program and gain buy in on future strategic direction for $5MM+ budget.

Director, Real Time Payments

Tangerine

Direct strategy and implementation for portfolio of products representing $200M+ and over 80% of bank’s revenue. Manage cross-functional teams across product, engineering, and design to understand client pain points and translate into technically feasible features for desktop and mobile product platforms with combined value of $4M.  Partner with regulatory groups, marketing, and operations to redefine end-to-end client journey and maximize ROI.

Top Achievements
1) Grew assets under management by $2B by launching onboarding platform cross-enterprise
2) Increased automation up to 95% by building roadmaps and measuring performance against KPIs
3) Scaled up agile team by 15 people by collaborating with C-level executives to drive the delivery strategy

Key Product
1) Released onboarding product platform for 2M+ clients across Canada
2) Launched Global ETF Portfolios platform to encourage low-cost investing and drive $4B book of business

Lead Product Owner, Deposits, Investments & Small Business

Senior member of the product team responsible for the strategy and delivery of new products, such as Apple Wallet, while minimizing operational losses and improving revenue for a loss leader product.

Spearheaded the International Money Movement strategy by analyzing the customer potential and competitive landscape, creating a strong business case and proposed launch plan, which was presented to senior executives.

Created a data driven hold policy that reduced fraud and improved client experience by collaborating with Client Experience, Fraud, Data Sciences and the Call Center while providing strategic leadership on competing priorities for each group.

Helped design and build the Bank’s omni-channel strategy by being lead for the Chequing product team and providing strategic direction on the product needs and customer expectations.

Senior Product Manager, Chequing Account

Managed research and development for new payment innovations, including Apple Pay and Facebook Payments product capabilities across TD. Partnered with senior executive team to identify needs, gaps, and strategic fit for new product opportunities. Collaborated with stakeholders and vendors to assess TD’s aging payments infrastructure and deliver RFP for large payments infrastructure program.

Top Achievements
Partnered with 100+ employees across multiple stakeholder groups to gain alignment on innovation

Key Product
Launched proof-of-concept leveraging electrocardiogram signals for payments authentication

Manager, Payments & Product Innovation 

Oversaw strategy and delivery of product commercialization for team of 30 salespeople. Collaborated with cross-functional teams to define the right product to build and established KPI metrics. Defined go-to-market plan for 2 product lines.

Top Achievements
Exceeded sales targets by 25% by building partnerships across retail banking and redefining payments eco-system

Key Product
Owned commercialization of 2 POS digital systems

Product Manager, TD Merchant Services

Guided all product teams and acted as voice of customer across 7 websites and mobile apps across Canada and US. Partnered with all client interaction points to turn qualitative feedback into quantifiable decisions.

Top Achievements
Impacted 11M+ clients by partnering with digital product to deliver against key client pain points

Key Product
Managed all TD secure sites across Canada and US

Senior Product Analyst, Online and Mobile

Product leader with over 15+ years of experience driving strategy and delivery across multi-million product portfolios

Proven track record of delivering business impact by working across multiple stakeholders to deliver business value and accelerate time-to-market

People leader focused on leading with empathy and understanding with focus on delivering what’s right for the customer and maximizing business value

Specialties: product director, director of product management, agile leadership, product owner, Scrum, Kanban, stakeholder management, product development, client experience, people leadership, analytics, digital, client experience.

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