Reliance Steel & Aluminum Co.

Citrix | VMWare | Azure
• Deployed, managed, and supported Windows Server 2019 and 2022 on Citrix VAD 7 1912 LTSR CU6 and 2203 CU4 in on-premises in VMware ESXi 7.0 and Azure Cloud hosted.
• Update and support for Provisioning Services, 65 vDisk; supporting 4,000 users 
• Leveraging eG Enterprise monitoring solution to manage end user experience performance, application performance or failures and track 600 server resources for CPU, storage, and memory utilization.
• Manage service provider and support 65 affiliate companies for their third level incidents and requests.
• Business application deployments and upgrades for user published applications process through change management ServiceNow system and committee review. 
• Collaborating with vendors and application developers in testing and migrating business request for their applications from Windows 2012 to Windows 2019 and 2022
• Monthly Microsoft server patching, Rapid7 scanning and vulnerability remediation

System Engineer

Zions Bancorporation

Citrix | VMWare | Azure
• Managed, built, and supported CVAD 7.16 and 2203 CU2 in on-premise, and Citrix and Azure Cloud environments
• Provided Level 3 support for user access on Windows 10 VDI and Citrix XenApp server desktop 
• Provisioning and server hardening for guest Windows server 2016 and 2019 server in VMWare ESXi 7.0
• Monitored 400 servers CPU, memory, storage, and user capacity using Nimbus monitoring solution; utilizing self-healing features throttle down any resource intensive application or process.
• Used PowerShell report and user statistic extraction on Citrix site
• Managed XenApp server capacity planning and builds in coordination with vendors and project managers and delivered resources to offshore and on-premises clients
• Built and managed project story boards in Azure DevOps working in an Agile methodology meeting with the Scrum Master to for daily sprints to provide status updates
• Documented support knowledgebase articles and mentored first and second level support teams assessing and remediating end user issues.

Pacific Life

Citrix | VMware | Azure 
• Deployed XenApp server builds for business groups and their required applications.
• Managed, deployed and remediated server updates.
• Provider User third-level incident support for Helpdesk.

Infrastructure Management:
• Ensured system availability using LogicMonitor and Splunk system to remediating alerts.
• Provided system updates for Storefront 3.16 (web portals) – Citrix and RDS Licensing – XenApp and XenDesktop Controllers.
• Performed XenServer Hypervisor upgrades and management of workloads.
• Working experience of Dell PowerEdge M1000e Chassis Management Controller.
• Involved in enterprise change management process for server farm changes and updates 
Citrix XenDesktop:
• Deployed new VDI users and their required applications to various business units.
• Updated and managed desktop controller and guest agents on end devices.
• Developed, deployed and tested new versions of applications and application updates with
other technology groups.
• Worked independently and with vendors to apply Citrix NetScaler VPX upgrades and security patches
• Tested and deployed Citrix FAS to Azure IDP access

RSA Authentication Manager:
• Managed and applied appliance updates as vendors required.
• Reported user inventory for IT Compliance monthly.
• Maintained user licensing and processed new orders.
• Developed, tested and deployed new versions: SecureID Access.

ThinPrint eZeep Cloud Printing:
• Developed, planned and deployed cloud printing technology for mobile user’s printing 
• Ensured availability mobile printing and maintained software updates

Microsoft Azure Backend Development: 
• Developed and tested Microsoft Hybrid Print with technology and onsite Microsoft engineer.
• Created and tested Microsoft Application Proxy for technology groups with Microsoft engineer. 
• Worked with inter technology groups to test and deploy Azure multi-factor with SaaS 
applications.

New Century Mortgage

Citrix | Data Center Server Engineer | Escalation Support
• Support and implement Citrix 6.5 Presentation Server platform for 6,000 users
• Managed and provision new server hardware upgrades, failures and repairs | NOC Engineer unitizing HP OpenView to monitor network appliances and servers. Report and document status incidents.
• Managed and supported software installations deployed on Citrix Presentation servers
• Provided third level support for the desktop team, all business unites and application developers

Systems Engineer

Professional administrator of IT systems offering twenty years’ experience with the core functions in the Citrix platform & Windows Server Administration and Engineering.


Technical Support Escalation - Project Oriented - Business Workflow Planning & Understanding - Productivity Improvement - Windows Server Installation Configuration | Capacity Planning - Citrix Cloud Platform - Training & Mentoring - Patching and Updates

Taplio

Randy R.'s Linkedin Analytics

Randy R.

Want to drive more opportunities from LinkedIn?