Okta, Inc.

Delight customers by helping ensure full adoption of the suite of Okta products in which they've made their Identity and Access Management investments. With over 7000 (and growing) out of the box integrations, connecting everyone safely to use any product everywhere with a vendor neutral approach is at the top of most organizational strategic objectives. I work to ensure the business objectives (use-cases) are matched with Okta capabilities and work through any potential issues that may arise with integrations, support, and ideas for improvement with the platform that benefits my customers.

Senior Customer Success Manager

Liberty University

Adjunct Instructor for Liberty University Online in the School of Communication

Adjunct Faculty

Grand Canyon University

Hired to teach in the College of Humanities and Social Sciences various courses in communication. Currently teaching Intercultural Communication and Group Communication through distance learning technologies.

Park University

Hired to teach courses in Communication. Have taught Introduction to Communication, Public Speaking, Communication Theory, Intercultural Communication

Tanium

As a Director of Customer Success, I work to focus on value realization, platform
adoption, and deliver maximum return on investment to our customers. As a trusted IT advisor, I work with our team to ensure that we help your team engage fully in best practices for operation and governance of the Tanium platform to drive business success. 

I work to drive results through project management including reporting, issue escalation, and risk management. I help ensure our team delivers best in class use-case and roadmap workshops to expand platform adoption -- ultimately realizing the return on investment through a more efficient platform that provides unmatched visibility and control of all the assets in your environment.

Director of Customer Success, Federal

Microsoft

A Technical Account Manager is a trusted business advisor to Microsoft's Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. 

In short:
Customer health through service delivery, planning and execution; customer satisfaction; emphasis on prevention and consultative advice (ITIL); management of support services to Enterprise Services customers.

Sr. Technical Account Manager

Transition and manage the delivery of IT services through a Service Desk for 46,000 worldwide users in a tier 1 and tier 2 capacity.

Service Delivery Manager

Operations Manager, Deputy Program Manager, Recruiting Manager

Deputy Program Manager, Harmony

Keane Federal Systems, Inc.

Principal Consultant

CACI, Inc.

Functional System Integration PM

Harmony Information Systems, Inc.

Technical Project Manager

I'm a passionate, goal oriented, and accomplished trusted IT advisor with an emphasis on the growth mindset. I thrive on personal and professional growth and am accustomed to rapid change. I take great pride in the relationships that I build and work passionately to ensure that my customers receive extraordinary value from the investments they make.

Stay connected with me, I look forward to interacting and having genuine conversations.

Taplio

Dr. Randy Townley's Linkedin Analytics

Dr. Randy Townley

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Dr. Randy Townley

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