Berkshire Bank

Salesforce Administrator I

Floor & Decor

Salesforce Administrator

Trailhead by Salesforce

Learned the fundamentals of Salesforce Platform and integrated apps such as Slack. Configured CPQ (Configure, Price and Quote)-Products, Quotes, and Bundles.

Superbadges-
* Business Administration Specialist
* Security Specialist
* Lightning Experience Reports & Dashboard Specialist

Current Rank-Double Star Ranger

Salesforce Certified Administrator

MyTechBestfriend

•Built strong relationships with business partners to identify opportunities.
•Managed and automated business processes with Salesforce Flows.
•Executed data integrity with validation rules and modified page layouts.
•Created and maintained user records, user groups, profiles, and permissions and workflows.
•Prepared training documentation for users.
•Built custom reports and dashboards for key business partners.

Salesforce Certified Administrator | Gainsight Certified Administrator

Lowe's Companies, Inc.

•Analyzed data in Salesforce and increased user adoption by 95%.
•Recorded information, documentation, and needs in Salesforce CRM.
•Interviewed and hired associates for Asset Protection team.
•Collaborated with business partners to align solutions with needs.
•Provided support services and communication for projects.
•Used Salesforce reporting and dashboard to review safety training opportunities and develop safety plans.
•Achieved external recovery goal and reduced shrink to $184,624 from $501,000 through execution on shrink action plans and operations training.

Jr. Customer Success Manager (Safety, Asset Protection)

Kohl's

•Utilized reporting to track operational deficiencies.
•Maintained safety standards and communicated findings.
•Ensured all operational guidelines were maintained.
•Assisted stores in inventory.
•Identified areas of opportunities and coached associates and leadership teams.

Loss Prevention Analyst

Sears

•Utilized CRM to track performance of assigned locations.
•Set Shortage Reduction Program and strategy.
•Held monthly meetings to develop action plans and set policies and procedures.
•Trained and developed Asset Protection team.

Asset Protection Manager

Multi-Unit Asset Protection Manager

Macy's

•Developed and managed Asset Protection team.
•Awarded Asset Protection District Store of the Month.
•Collaborated with business partners to identify key issues and provide solutions through action plans.
•Held quarterly meetings to outline business plans for each department.

I am a Salesforce Certified Administrator & Gainsight Certified Administrator with hands-on Salesforce & Gainsight platform experience. I am engaged in multiple communities & groups to increase my knowledge, awareness and professional connections.

I have 7 years of retail experience with 4 years in a leadership capacity. I have a passion for efficiency, leading teams, building partnerships, and solving complex business problems.

My Salesforce Credentials:
-> Salesforce Certified Administrator
-> Trailhead Ranger
-> Business Admin Specialist
-> Lightning Experience Reports & Dashboard Specialist
-> Security Specialist

Projects:
-> Advanced Auto Repairs Custom App
-> Real Estate Custom App
-> Slack Integration
-> Loyalty Management Group Project

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