ConnectedLife Health

The Customer Success Lead is responsible for ensuring client satisfaction by guiding product adoption, addressing client needs, and fostering strong relationships. They collaborate with internal teams to optimize customer experiences, monitor client engagement metrics, and proactively address challenges to drive successful outcomes and retention.

Customer Success Lead

- Hands-on experience in implementing projects across the APAC region and Europe.
- Led joint product development with SoLongevity Pharmacy, Apollo Hospital, Edinburgh Napier University, Fitbit, and Google.
- Implemented customer service and operations processes and training for solution provisioning, installation, and management, streamlining operations and reducing downtime.
- Designed eCOA survey platform with clients, enhancing user engagement and satisfaction.
- Lead the deployment bug testing process by developing the testing SOP and testing processes.
- Maintained a backlog of features, bugs, and epics for tech products, ensuring that projects were delivered on time and to the
satisfaction of all stakeholders.
- Built and led an 8-member customer service team, responsible for overall customer service, managing inquiries, and providing excellent customer service to both external and internal customers, resulting in high customer satisfaction ratings

eCOA Project & Operations Manager

iResearch, Inc - iResearch.com

iResearch empowers you to know why. Now you can quickly, easily, and affordably delve into the thoughts, feelings, and reactions of your customers, employees, or any audience you want. iResearch is easy to use and purpose-built to meet the demands of sound market research. With online focus groups, you can - 

- test advertising from print to animatic storyboards to final video;
- determine website friendliness and usability;
- get feedback on software or mobile apps;
- evaluate new packaging;
- get input and insights on a new product or service;
- learn more about your customers, employees, or members;
- design better surveys based on participant insights

Advisor

A2D Ventures

As a venture partner at A2D Ventures, my role is to:

- Identify and evaluate promising early-stage startups for potential investment.
- Provide strategic guidance and mentorship to portfolio companies to accelerate their growth.
- Actively participate in building innovative businesses and capitalizing on new market opportunities.
- Contribute to the mission of democratizing access to venture capital by supporting diverse founders and creating an inclusive ecosystem.
- Collaborate with the A2D Ventures team to make informed investment decisions and drive the overall success of the platform.

Venture Partner

AMSI (Asosiasi Muslim Startup Indonesia)

AMSI Creating a sharia-based business ecosystem, creating a network of Muslim business actors with integrity, advanced and modern, as well as creating and preparing a generation of Muslims who are economically strong and have noble characters.

Advisor and Mentor

 KX Knowledge Xchange

KX Knowledge Xchange supports the creation and development of business projects in the deep tech, creative economy & sciences through sharing knowledge between universities and the market. Their goal is to become a world class innovation ecosystem that contributes to the development of the new economic paradigm in Thailand which is more innovative, ethical and sustainable. KX has a Startup incubation program called TechBite.

Bangladesh Brand Forum

Contributor to Bangladesh Brand Forum Magazine (Offline and online both), and discussing issues related to entrepreneurship, startups, productivity, and career.

Contributing Writer

Athena Global

Athena connects you with top-notch mentors and on-demand experts who will empower you to achieve your breakthrough growth both personally and professionally.

Mentor

SAIJAI

- Conduct a review of current processes, collaborate to standardize procedures, leverage technology for efficiency, and analyze metrics for continuous improvement.
- Work with the team to develop a comprehensive strategy, conduct market research, guide messaging, and explore various marketing channels.
- Assess the platform's scalability potential, identify opportunities for growth, and collaborate on platform enhancements to support future expansion.

Business Advisor

Bangladesh Angels

Bangladesh Angels is the country’s first angel investing platform. Registered as an independent, not for profit company, the network aims to connect local and global investors to Bangladesh's startups.

Member

Next Billion

Next Billion is a for-profit social enterprise that builds technology platforms, unlocking consumer and retail insights, engagement, and sales in high-growth emerging markets.

PII Survey Platform:
- Successfully implement projects in Vietnam, the Philippines, Thailand, Indonesia, and South Africa
- Maintain key enterprise relationships, incl: Unilever and Microsoft
- Develop a POC of online-based product demonstration and consumer personal data platform.
- Work directly with the field team, engineers, and end-level users to design the survey platform's flow and experience.
- Maintain a Backlog of features, bugs, and epics for all tech products and Lead sessions for Sprint Planning, Sprint Review, and Sprint Retrospective.

B2B Ordering Platform:
- Leading a team of 25 personnel in Bangladesh and India
- Establish the pilot operations of the B2B Retail initiative with 1500+ rural retail outlets
- Design an e-commerce site for the last-mile retailers
- Total revenue reach to $120,000 in 6 months, with an average basket size of around $60
- Completed around 2000+ deliveries in 6 months
- Designed a GPS based route plan for products delivery to the last-mile retail shops in a cost-effective way
- Establish 3 partnerships with FMCG companies to sell products in the last mile
- Help to raise $130,000 venture capital from Betatron, a Hong Kong based Venture Capital Firm & Startup Accelerator

Field Operations Director

As a startup builder, I specialize in helping early-stage companies manage their operations and grow from the ground up. With over 10 years of experience working with startups at various stages of growth, I have a deep understanding of the challenges and obstacles startups face during the growth process. 

My expertise lies in marketing, go-to-market strategies, BOP marketing, last-mile distribution, last-mile retail, operations, product management, project management, innovation, consumer behavior, and digital transformation. I have hands-on experience implementing projects in various industries, including last-mile distribution, last-mile retail, FMCG data, telemedicine, health tech, and med tech. 

In addition to providing advisory services to startups, I am also available to consult or work actively as an employee. Let's connect and see how I can support your startup's growth journey.

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