Glint Car Wash

-Daily operations management for a full service Car Wash in Kirkland area with a team of 18-40 employees.
-Weekly staff scheduling using Homebase and Workforce software.
-Hiring, training, developing and terminating staff.
-Biweekly and monthly KPIs reporting extracting sales data from Clover.
-Continuous process improvement across the organization.
-Project management for diverse on site improvements.
-Coordinating a wide range of activities for daily operations.
-Promote team work and collaboration within the team.
-Provide consistent customer service for different needs and situations.

General Manager

BASIS AGENCY

I work primarily with businesses that have dropped the ball in their online presence.

By implementing tools such as Hotjar and Google Analytics, I come up with relevant content and interactions that increase the website’s conversion rate and improves overall customer experience.

A/B testing with different UX prototypes is continuosly tested with the goal of facilitating what the web user needs and wants.

Web Product Design & Analytics

Amazon

-Order fulfilment and order management for Amazon’s last mile operations
-Accurately assign customer’s orders to pre-determined routes
-Work in a fast pace environment with a high focus on safety and customer obsession

Logistics

Parque Fundidora

-Managed touristic services that generated $1M in income annually
-Led a team of 34 members that successfully served 400K+ customers annually
-Hired, trained and terminated team members
-Conducted team meetings and presentations
-Formulated and developed projects to increase customer satisfaction and loyalty
-Developed commercial relationships through B2B and B2C channels
-Established relevant Business KPIs for weekly, monthly and quarterly reporting
-Analyzed customer feedback from online and in site surveys
-Increased effiency through consistent maintenance programs and analysis of data from equipment use
-Identified areas of improvement by analyzing customer feedback through in site and online surveys.

Operations Manager

-Overseeing of cleaning operations with a team of 60 members
-Created operations plans to keep a public park with 7M visitors a year in the best condition
-Inventory management for cleaning supplies and products
-Ensured all assigned duties were carried out, and that resources are efficiently utilized
-Established team’s schedule, working hours and shifts to match
-Coordinated cleaning supervisor’s activities and daily tasks
-Hired, trained and terminated team members
-Timely placed purchasing orders to keep inventory stock levels optimal

Assistant Manager

Growth-oriented professional with hands-on experience managing operations, customer service and analytics to achieve sustainable growth. Instrumental in increasing performance and providing solutions to improve bottom line through turnaround of underperforming operations.

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