Self Employed

Senior Contract Specialist

Altera Digital Health

Directly responsible for managing day to day information technology operations, staff training and development, new program and process development and implementation, process optimization, vendor negotiation, managing client account budgets, dealing with, and resolving escalated system issues, staff performance evaluation, talent acquisition, and handling a wide variety of special projects. Led a large-scale managed services delivery unit, overseeing IT operations across enterprise applications, security, and infrastructure services.
▪	Presided over a high-profile IT operation which consistently met all organization-wide exceptions.
▪	Managed a team of 160-plus IT professionals, seeing team and individuals to optimal performance.
▪	Optimized IT support processes, including Service Desk, Desktop Support, and application analyst teams.
▪	Attained 100% adherence to contractual SLAs by deploying robust monitoring, performance strategies.
▪	Led vendor negotiations, securing a 10% cost reduction with Cisco, while maintaining high performance.
▪	Managed client account budgets, ensuring resource allocation; achieved 35% profit margin in services model.
▪	Integrated multiple cloud-based systems, resulting in a 75% improvement in service delivery.
▪	Oversaw clinical systems, revenue cycle applications, and ERP platforms.

VP, IT Operations

AVP Managed Services

Allscripts

Director Managed Services

City of Hope

Demonstrated success in planning, delivering and supporting clinical, financial, business, and analytical systems to support a large multi-specialty physician medical group. Implementation of ambulatory electronic health records, practice management solutions, and business applications, that meet the needs of the ambulatory healthcare enterprise, its providers and its patients. Experience leading effective project management and business process improvement initiatives.

Director, IT

Tek-source Once, inc

I was the co-owner of a technology company that provided technical consultations to corporations in various fields like healthcare, real estate, manufacturing, schools, and banking.
Key Results:
Consulted corporations for their telecommunications and networking needs
Computer and software installation services for real estate title information company and other industries
Managed telecommunications and networks for new offices.
Designed and implemented cabling and network infrastructures.
Managed employees and bringing projects under budget.

President

A commitment to service excellence and innovation has been the cornerstone of my approach to managing IT operations that align seamlessly with strategic business objectives. My expertise in enterprise business and clinical applications, cyber security, business intelligence and infrastructure services has empowered healthcare organizations to scale effectively while maintaining compliance with stringent regulations such as SOX and HIPAA.

Core Expertise:
Project, Program & Portfolio Management | Budget Compliance
Strategic Planning & Development | Digital Transformation | Revenue Cycle Management
EMR/EHR Management | Business Application Management | SLA Management | Healthcare IT 
HIPPA Compliance | Merger & Aquistions

Industry Experience:
Academic Medical | Public & Tertiary Acute Care | Large Provider Medical Group Practices
Managed Care (ACO, MSO, IPA) | Health Plan Products (MediCal, Medicare, Commercial, HMO)

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