Clone

Clone (ex Not So Dark)

Management of a portfolio of more than 200 restaurants and 8 brands :

- Supervise the launches of new partners.
- Coordinate the different stakeholders: support, supply, marketing, ops, etc.
- Train the partner in best-practice delivery.
- Guarantee the success of launches and respond to unforeseen events.
- Monitor and optimize the financial and operational performance of partners.
- Build dashboards used to track financial performance and
operations in order to increase the yields of the partners.
- Analyze performance and establish actions to be taken to improve it.
- Define a global strategy to increase profitability (promotion, marketing,
new products).
- Manage a portfolio of several partners, be their first point of contact and
help perform in-depth data analysis.
- Be the voice of our internal partners: interact with different teams to
ensure we build the best product for our restaurant partners.
- Build tools and processes to prioritize the action of the department.

Key Account Manager FR/BE

BPCE Factor

Account Manager Factoring 

BLUELINK

Attached to the Business Development Department, I intervene in the different stages of the sales cycle. You may be required to work cross-functionally with other departments.
My missions are the following:

- Participate in competitive intelligence and public procurement
- Set up ideas for commercial prospecting and internal and external marketing in a creative and innovative dynamic
- Prepare sales presentations and service offers to prospects
- Set up internal projects in order to give visibility on the actions of the service.

Junior Key Account Manager BlueLink/AIRFRANCE

Western Union Business Solutions

Marketing: (operational marketing) B2B

participate in the improvement of marketing content and make relevant updates on the website - including event activities, partners...

Use the Salesforce tool to improve data quality to increase sales effectiveness: work on Excel databases to update and create leads;

Develop and implement targeted email campaigns, following each step: definition of content, creation of emails

Participate in the coordination of events: logistics, presentation of products or projects, internal and external communications

Commercial:

Help the team to check the administrative files before the validation or the signature of the contracts (to be in the standards, compliant contract)

Generation of leads for the team with different tools: Corporama, Linkedin...

Call handling and data management

B2B Marketing acquisition and retention

Airbus

Public Affairs Department
- Help the marketing and communication department for the Paris Air Show 2019: Negotiate the price of services with external communication agencies.
- Update the guest list on the Salesforce tool, then send personalized invitations to guests. Provisional Items Management/Logistics Management
Mail: writing-classifications / Tel: management of calls, messages, reminders / Mail: processing of e-mails.
- Administrative follow-up of companies and suppliers (administrative files, etc.)
- Participation in the assembly of the files of the National Assembly. Processing of memos/technical notes/reports/Processing of minutes of meetings/Processing of invoices, delivery slips, intervention slips, contracts/markets.

Marketing and institutional communication assistant

SJL MANAGEMENT LIMITED

Assistant in charge of communication: (participate in the animation of social networks, the writing of articles in the field of luxury, emailing, share news with the employees of the company).
- Assistant project manager: My missions: Market study for the luxury brand Charriol (jewelry, watches, etc.) and define the communication plan in France.
- Propose solutions (find influencer bloggers on Instagram, lend their product to television hosts to make the brand known in France.
- Write articles, newsletters for the brand.
- Events: Weddingplanner: Organize luxury weddings and conferences, professional meetings. (In December 2016: organization of a wedding at the Château de la Charbonnière in Orléans).

Notions :
• Market study
• Data analysis
• Strategic and Operational Marketing
• Services marketing
• B2B Industrial Marketing
• Sales Force Management
• Customer relationship management
• Commercial negotiating
• E-commerce
• Economic Intelligence and Strategic Watch
• Strategic management
• Project management
• Marketing Audit

Luxure marketing and communication manager

Microsoft

At the Microsoft technical service, my missions were:

- Respond to requests for information and complaints from subscribers.
- Provide advice and support while ensuring optimal quality of service in the context of incoming calls OR offer product ranges and build customer loyalty.
- Guarantee the achievement of the quantitative and qualitative objectives of the project.

- Advise, inform and inform (identify and process requests) using the IT tools made available to me (several software programs to be handled simultaneously).
- Save and update the information collected in a dedicated database
Manage complaints or conflicting/complex situations
- Participate in prevention and awareness missions

Information and Communication Technology Advisor

Teleperformance

Sitel

Within SFR technical service, I had as Missions:

The Customer Advisor remotely manages and processes the expectations of his interlocutors in order to provide him with the most appropriate service by implementing the means and procedures defined by the company.

 * Remote customer relationship management

      Apply techniques for handling a contact in remote customer relations
      Welcome and take care of your interlocutor
      Process requests remotely (multi-channel)
      Use the tools dedicated to remote customer relations (front, middle and back office)
      Manage difficult situations (front, middle and back office)
      Ensure written customer relationship work (mail, email, SMS, chat, etc.)
      Dealing with the distance relationship on social media (conversational)

* Sale of products and services remotely

           Prospect and sell products and services
           Promote and sell additional products and services

 * Remote customer relationship management

            Effectively manage your activity according to flows and the team
            Stay informed of changes in the environment, products and services

“Un rêve transformé en réalité, c'est un autre rêve.”

Taplio

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