Ray Hespen

Property Meld

Destroying the old way and driving the world towards the new.  Maintenance shouldn't be so hard.

CEO & Co-founder

Lafarge

Manage all aspects of 800kt annual capacity Newcem manufacturing facility. Plant responsibilities include safety, production, maintenance, quality, process, and logistics.

Plant Manager (with prior roles)

We are obsessed about property management's maintenance problems.

Destroying the old way and driving the world towards the new.  Maintenance shouldn't be so hard.  

Kind of nuts...  $3B... that's with a 'B'.

Property Meld

#propertymanagement #propertymaintenance

Something is coming...

Property Meld
#propertymanagement #propertymaintenance

Happy Easter everyone!

We are truly living a privileged life.

I've always thought it was super douchey to flex a trip by taking a picture of the sign...

... and today is no exception.

I've probably been on 50+ calls with customers where we walk through their data...

... and with the new realm of visibility, you can usually find 2-3 things (in about 10 mins) to go after that are going to make notable improvements to retention and/or costs...

... still, the difficult thing is that our industry is new to data/metrics/kpis - so there are still some normalization things that are taking place.

That being said, we're probably 1-2 years out of a standard set of metrics of performance that will be more widespread than not - with larger operators having a fine-toothed comb on some deeper ones.  

Property Meld

#propertymaintenance #data #propertymanagement

Human beings, in general, legitimately do care about others.

The means at which they do it is often where conflict arises.

Based on ~2,000,000 service issues performed...

Priority of customer service in maintenance is showing... speed of repair down a staggering YoY 14.9% from a year prior...

Operators are focusing on speed to be offensive on retention.

Property Meld

#propertymanagement #propertymaintenance #data

I ran through a presentation at CALNARPM event last week (amazing event) and someone particularly said "this is the most valuable slide"...

Considering how much other cool stuff is in this presentation, I don't know whether to be offended or not.  

Property Meld

#propertymanagement #propertymaintenance #meetings

It's hard, but striking the balance of building technology for the future while ensuring it's close enough to where people are at today is the game...

I played Sega Channel in 1994 connected to the internet via phone line, and you could download/rent games.  Well ahead of it's time... but just too much for the current consumer to latch on and get drug along.  

At airports, the diner-style stops are automatic for me... am I alone in the magnetism of these places?

My favorite image on the refreshed Property Meld website... tons of great handouts and resources for the industry (regardless of whether a customer or not)|| PS - this graphic is not that.

Very impressed with the amount of value the team added to the industry here.

#propertymanagement #propertymaintenance

🌟 𝐖𝐞'𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠: 𝐒𝐞𝐧𝐢𝐨𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐚𝐭 𝐏𝐫𝐨𝐩𝐞𝐫𝐭𝐲 𝐌𝐞𝐥𝐝 🌟
Are you ready to take your career to the next level? At Property Meld, we're seeking a dynamic Senior Business Solutions Executive to join our team. Dive into a role where innovation meets impact, and where your expertise will drive real change in the property management landscape.

𝐖𝐡𝐲 𝐘𝐨𝐮'𝐥𝐥 𝐓𝐡𝐫𝐢𝐯𝐞 𝐇𝐞𝐫𝐞:
🚀 5-10 Years of proven success in similar roles with a strong inclination towards innovative solutions.
🚀 Solid grounding in sales forecasting and performance metrics.
🚀 Ability to develop strategic relationships at all levels of the company-internal technicians up through executive C-suite
🚀 Sales delivery of $600k in contracts annually
🚀Experience in B2B Sales... (high preference in technology SaaS)

Join us at Property Meld, where your ability to innovate and drive results will shape the future of maintenance in property management. 

📩 𝐀𝐩𝐩𝐥𝐲 𝐍𝐨𝐰: https://lnkd.in/gvmX4CDV

#Hiring #JobOpportunity #SeniorBusinessSolutionsExecutive #B2BSales #SaaS #PropertyMeld 

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