RWB1337

● Deduplicating redundant Accounts & Contacts leading to 31% better customer service & built flows.
● Led eleven users on different Salesforce instances increasing recurring revenue by 17% with optimization. 
● Developed operation process tracking with Kanban board on Salesforce increasing throughput 34% daily.
● Constructing donations dashboards for subscribers which matched banking information 99.2% of the time.
● Reducing Zapier costs by $360 per a year by implementing Salesforce Einstein Activity Capture in development.

Salesforce Consultant

Allied Universal

● Saved the client at least $1,000,000 in cumulative revenue by thinking critically in ad hoc situations.

Security Dispatch Operator

ABetterSettlement.com

● Project & product management planned with LucidChart to provide a scalable prototype.
● Worked with the first customer on getting a max settlement of $30,000 for their no fault car accident.
● Constructed application to manipulate & filter data in React using Hooks for data from DynamoDB database.

Founder

Pariveda Solutions

● Refactored nonprofit application due to customer issues using Java, Spring, JavaScript, & SQL, providing intuitive enhanced UI & resolved 90% of JIRA backlog tickets from management.
● Spearheaded effort to get eight coworkers certified on AWS by leading the campaign.

Consultant

Girls Who Code

●All students completed their projects and chose computer science as a major at 7x the national average.
●Taught software development skills with two assistants to 21 students with Python, Scratch, HTML5, etc.

Software Engineering Instructor

Pacer Automated Solutions

● Provided technical leadership to resolve API endpoint issues with pacer.gov on Node.js, & Express backend.

Full Stack Developer

Coding Bootcamp

360 Mortgage Group, LLC

● Audited 32,000+ escrow accounts in regulatory compliance each month & wrote a program in VBS to automate processes, decreasing inbound call volume by 50% & audit time by 80% using VLOOKUPs, pivot tables & formulas.
● Designed an algorithm in VBA to calculate when to adjust loans with KPIs for their escrow payments in forecasts & improved average analysis time by nearly 2X (from six to eleven months).

Mortgage Escrow Specialist

● Designed a database to view 50,000+ records; financial forecasting accuracy increased by 50% as a result.
● Implemented  a solution where sales people were able to update their spreadsheet 4x faster with MS Dynamics.
● Developed email scorecard/dashboard status update system in SQL, VBA, & Excel to inform senior management of quarter closed sales wins, sent out in less than one minute once needed including core KPIs.

Sales Operations Analyst

OneWest Bank

Brought back by Robert-Half, a company providing project analysis teams to banking clients, to OneWest for my expertise and known competencies demonstrated during previous employment.
Analyst- Process reverse mortgage claims for  multiple jurisdictions across the United States.

	Use MS Access to analyze records to file claims for expense reimbursements by Fannie Mae.

	Went line by line to analyze accounting and reimbursement errors for thousands of claims.

Analyst

I am a Salesforce Administrator with 10+ years experience helping companies optimize sales team operations, set up automations, programing, integrations, increase efficiency and scalability.

𝗧𝗿𝗶𝗽𝗹𝗲𝗱 an organization state-wide reach through key partnerships via sales.
Saved over $𝟭𝟬𝟬,𝟬𝟬𝟬 a year in overtime & technology costs by optimizing processes.
Lead certification efforts to maintain $𝟭,𝟬𝟬𝟬,𝟬𝟬𝟬 contracts from AWS via consulting arrangements.
Lead process development with LucidChart to onboard volunteers 34% faster.

Interest: Running, cooking,  playing music, listening to real estate podcasts, programming, hot sauce (my favorite is Tabasco), reading finance books & watching movies.

I get excited about opportunities in real estate and other related industries using Salesforce.

I love connecting with new people, you can reach me at rob.w.birch@gmail.com.

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