Ganesh R.'s Linkedin Analytics

IT Professional | Application & Desktop Administrator | AI Enthusiast | Over a decade of Tech Expertise I am an enthusiastic IT professional with a robust background spanning diverse roles within the technology sector. My career journey has been a blend of technical innovation, user support, and web development, shaping me into a versatile and skilled IT expert. 🖥 Application & Desktop Administration (2 Years in Canada): Over the past two years, I have specialized as an Application and Desktop Administrator, focusing primarily on the development and deployment of application packages. My expertise extends to working with SCCM and Microsoft Intune, ensuring that these packages are compatible and efficient across diverse platforms and devices. I design and deploy Windows 11 and 10 images for VDIs and VPN machines using VMware Horizon, ESXi, and Vcenter, continually optimizing them for performance and security. I have also been responsible for integrating Software as a Service (SaaS) and virtual applications with desktop services, tailoring the user experience to meet the specific needs of our law firm. This role demands a thorough understanding of how to effectively manage data center infrastructure, including the installation, configuration, maintenance, and decommissioning of server nodes, storage solutions, GPU units, and backup appliances. I manage group policies to enhance security and efficiency in line with the firm's requirements, ensuring seamless user productivity. In VDI management, I focus on building, configuring, and provisioning through VCenter, ensuring high availability and effective load balancing. I also provide Level II and Level III support to regional support teams, tackling complex issues and offering advanced technical assistance. Lastly, I have taken an active role in ticketing system management, specifically with Service Now & Deskpro, ensuring these systems meet the design needs and functional requirements of our firm. 🔧 Level 2 & 1 End User Support (6 Years in Vancouver, Canada): My journey in IT support has equipped me with a profound understanding of end-user needs and the complexities of tech troubleshooting. For six years, I honed my skills in providing exceptional Level 2 and Level 1 support, developing a keen sense for resolving technical challenges while maintaining seamless communication with users. 💡 Web Development (5 Years in India): My early career in web development established a strong base in coding and design, shaping my holistic understanding of IT and enhancing my problem-solving approach.