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Lifelong Learner & global Leader who assesses, analyzes and teams to present options that support executable Strategy, Value Creation, Cost Optimization, Transformation, Shared Services/GBS implementation, Org & Ops Design and digital initiatives. Domain expertise in Sourcing/Supply Chain - Procurement & Partnerships/Alliances, large-scale contracting and negotiations, F&A, HR/Payroll, Automation, Cloud, CRM, Organizational Change Management, Contact Center, UX/CX, Marketing, Analytics, and ITO/BPO *25+ Years experience in IT and Business Process acting as a Leader and Coach who builds Diverse High Performance Teams and NextGen Leaders across the globe *Industry Experience includes Healthcare, Banking & Financial Services, Manufacturing, Education, and Retail/CPG + Public Sector *Change Agent and driver of measurable and sustainable performance, delivery excellence, & culture/talent development *Financial acumen that ensures consistent realization of P&L targets - budgetary goals , growth objectives, and cost management/containment (along with Business Case and ROI) *Client advocate that partners in a consultative style to become a long term “trusted advisor” *Operational Excellence commitment focused on building an agile & scalable enterprise with the right infrastructure (strategy, structure, processes, technology/tools - people - policy & underpinnings including roadmap, performance metrics & reports, contracts, partnerships/alliances, etc.) *Business Development abilities that creatively connect customer imperatives and solutions and/or services to deliver efficiencies and optimization while addressing complex problems & future growth requirements *Communication style that is authentic and sets clear expectations, delivers straight forward messages with ongoing feedback loops for all stakeholders to foster and drive engagement *Adept negotiator that finds mutually beneficial outcomes, builds trust and respect, and seeks to successfully identify & mitigate risks in large scale contracts and deals *Service mindset that drives my actions, creates customer loyalty, and sets a delivery standard that motivates a team to consistently “keep our word” and exceed expectations
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Content Inspiration, AI, scheduling, automation, analytics, CRM.
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