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My background includes a successful record of experience, awards, and achievements as a Senior-Level Training Executive and National Training/Education Manager since 2015 with L’Oreal USA ($7 billion in annual US sales). In addition, I have 14+ years of experience as a Beauty Industry Corporate Training Consultant with leading brands including Neutrogena, J&J, Unilever, Sally Hansen, Kiss Nails, P&G, Olay, Max Factor, Cover Girl, Revlon, Almay, Roc, Isadora, and many others. With L’Oreal USA, I was a key contributor to the company’s substantial growth over the past several years by developing the Field Educator training and certification programs, launching a Retail Division Academy to drive sales growth with major national retail partners, creating content/messaging to define L’Oreal Dermatological brands as leaders in the skincare industry, and developing call-center and customer support agent training that transformed the customer experience and increased average order volume by 55%. I earned corporate recognition with L’Oreal USA as an Experiential Workshop Developer to optimize communication and presentation skills of the field sales force and training team. Additionally, I served as Brand Expert, creating a digital library of modules to support the dermatological beauty category and associated roles. I am capable of leveraging my beauty industry training expertise to consult with corporate executives and leaders to analyze existing training programs, identify areas for improvement, and develop/implement new highly engaging workshops and training strategies to improve sales performance and customer experience.
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