JBC Skills Training Ltd

Learner Support Techician

PHASTAR

Experienced Analyst with a proven track record in optimizing project workflows and ensuring successful project delivery. Led cross-functional teams, implemented strategic project management methodologies, and improved overall project efficiency. Expertise in risk management, business process automation, resource allocation, and stakeholder communication. Proven ability to drive process improvements and enhance project outcomes. Strong analytical skills, attention to detail, and a collaborative approach to project management."

Network Rail

-Project governance and reporting activities;
-Deployment of Windows 10 devices featuring 11 specifications and associated peripherals/connectors;
-Supporting the adoption of O365 collaboration tools such as Teams, Yammer and Sharepoint;
-Pre-UAT migration testing of On-Prem Mailbox account to Microsoft Exchange Online (EXO)/O365 MailBox;
-Migration testing of address lists for Mobile Outlook and Desktop Clients.
-Deployment of Windows 10 devices spanning 8 Network Rail depots in the Central Rail Systems Alliance (CRSA);

Project Management Assistant

Planner

Santander Consumer (UK) plc

Advisor

Guaranty Trust Bank (UK) Limited

EDF (UK)

Data Administrator

As a Learner Support Technician, I provide technical, non-technical support and troubleshooting to my employers clients. 

I have gained extensive knowledge, skills and experience in problem solving, Windows 10 Administration, Cloud Computing, Azure Administration, Automation of business processes, Microsoft Office and M365 suite of applications. 

Empowering Learners to succeed by providing Technical Assistance, Troubleshooting, and Guidance for Optimal Learning Experiences.



 


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