Insurance Office of America

Claims Advocate

Liberty Mutual Insurance

Providing claim reviews, special claim handling instructions and account services to high premium accounts 
Partnered with Underwriting, Sales and Risk Engineering to build cohesive relationships with external agents and brokers
Generated monthly claim insight reports to identify service issues and contributed to service improvement
Developed an understanding of the client’s service needs and communicated to internal stakeholders to improve experience and financial results

Agent Care & Claims Consultant

State Auto Insurance

Diverse background in P&C claims in both Personal and Commercial lines. Coach, mentor, and help develop claims handling  associates. Currently point of contact for our independent agency partners across 9 states in our Midwest region with any and all inquiries regarding escalated service issues with claims handling. Also provide loss summaries and risk control strategies for agencies. Work with vendor partners to resolve service issues and develop more effective communication. Overall focused on our Agency partner's success and trust with State Auto.

Agency CARE (Claims and Risk Engineering) Consultant

Responsible for managing, coaching, directing and motivating a diverse team that provides support for all of the Claims division. This large team works fluidly across several specific areas of support. These teams are extremely dynamic and ranging in skill sets. 
Some of the areas we focus on heavily are financial entry and error correcting and balancing of claims financials in legacy and more current platforms.... Manual assignments of claims to handlers in a very time sensitive environment... General office and administrative support... Specific team support, such as Total Loss and Examiner & GA areas... 
As a leadership team we are dedicated to recruiting and developing an excited, energetic and influential staff that will grow and contribute throughout our organization. 
Taking the time to facilitate the positive culture that our company desires to instill. 
We are team oriented from the top down with room for constructive criticism and an environment that encourages honest and open dialogue in a respectful atmosphere. 
We facilitate and manage small and large projects for many areas of the company when they need extra sets of hands for short or longer periods of time. 
Our purpose is to support the Claims division in virtually any way we possibly can.

CARE Manager

Motorists Insurance Group

Provided Business Analysis and Workflow Analysis to the Document Management Services division. Provided significant technical support to the administration in that division as well as facilitated several executive level corporate task force initiatives and provided administrative support to the division VP. Served as liasion to IT for all technological needs for the division. Was the Records Retention Manager and Records custodian for the DMS division.

Production Analyst

Supervised a corporate wide administrative support pool. Providing administrative support to Underwriting, Marketing, Claims, Accounting, and Executive staff areas.

Administrative Support Center Supervisor

Shemin Nurseries

Wholesale Nursery and Landscape Supply and Distribution of Greengoods and Hardgoods. Was HR, PR, Benefits, Staff relations, Shipping, Receiving, AP and AR liasion for all site activities on behalf of the corporate offices in CT. Managed all front end services and maintained credit applications and invoicing. Managed customer flow in the nursery yard and facilitated all customer service transactions.

Support Services Manager

Experienced insurance professional helping create profitable relationships with Commercial Accounts by providing world class service. Motivated and bringing my most curious, passionate self to the P&C Insurance world.
Connecting people and learning with curiosity keeps me continually developing. 

Focused on serving agency partners' with needs and questions around claims, skilled at keeping relationships and service a priority in the sometimes emotional and conflicting world of auto and casualty claims. Responsiveness/Flexibility/Trusted Adviser and Empathy are key behaviors.

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