Intense Technologies FZE.

Enterprise Sales, Business Development, Partner Identification & Development and Relationship Management in Middle East and Africa. Heading Delivery & Development Operations and Implemented BSC organization wise for performance management to improve Operational excellence in the organization.
Introduced Performance Management & KPI measurement using Balanced Scorecard and working on improving Development, Delivery and support operations. Streamlining processes and fixing responsibility and accountability across the organizations.

VP- Middle East and Africa (MEA)

New Smart Office Automations LLC

Applied principals of "Leading Bold Change" for John Kotter and Develop Systems and process, setting up effective organizational structure for efficient Service Delivery. Implementing Microsoft Great Plains ERP to streamline service operations, Synchronizing service operations between Abu Dhabi & Dubai.Improving service revenue performance and profitability. Training and motivating the team to delivery high performance. Developing Document & Print Management Team & Business.Introduced Performance Management & KPI measurement using Balanced Scorecard.

National Service Manager

The Copycat Limited

Customer Support Services - as Technical Manager and promoted as General Manager
-Customer Support Service to handle a team of 150 Service person handling Nashuatec MFPs, Risograph Banking Equipments, Tax Registers, Electronic Signature Devices, HP- PSG, Services, Care Packs, Sun Servers, Cisco Solutions, Networking, Document Management Solutions, Digital Video Recording...etc. Implementing Balance Score Card in the department and ensuring the department performance evaluated as per BSC.

General Manager

MFI Office Solutions

Managing Field Service Team to achieve highest service delivery standards in Copier Industry.

Technical Manager

HCL Infosystems

Worked with HCL INFOSYSTEMS -INDIA for 10 yrs in Customer Support Division.Toshiba Handing Photocopiers, Canon Microfilm Reader Printers, Risograph and Duplo Digital Duplicators. Giving Technical Support to the Region.

Technical Specialist

Experienced professional with more than 25 years in Office Automation and
Information Technology service industry. Of which, 15 years experience in the Middle East
and Africa Region, highly skilled in setting up new business verticals with Strategy
Planning, Operations Management, Change management, and implementing Balanced
Score Card(BSC). Extensive experience in partner management, vendor management,
and harnessing C level relationship with experience in Enterprise Solution sales for
Digital Transformation, Customer Experience Management.

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