AB & Associates - Middle East

-	Executing comprehensive corporate communication strategies, ensuring alignment with 
        organizational goals and brand identity.
-	Identifying and pursuing new business opportunities in the MENA market to drive revenue growth.
-	Building and nurturing relationships with clients, partners, and stakeholders for fostering 
        collaboration.
-	Scheduling and conducting client meetings and presentations to showcase our services and secure 
        new business
-	Researching and evaluating new industry events & conferences for potential participation
-	Supervising content across all channels, guaranteeing consistency with company objectives and 
        messaging including social media,
-	email, and public relations, to enhance brand visibility & stakeholders engagement.     
-	Optimizing social media strategies to drive engagement and brand awareness
-	Developing marketing materials that support business development including presentations & 
         proposals matching our company’s 
-	value proposition.
-	Analyzing key performance metrics and prepare comprehensive reports to evaluate the 
        effectiveness of communication strategies 
-	and campaigns.
-	Performing thorough competitor analysis to uncover areas for growth, leading to strategic 
        adjustments in communication tactics.
-	Staying abreast of digital marketing trends to innovate and enhance communication strategies, 
        including regular updates to 
-	targeted markets.
-	Utilizing tools such as Google Analytics and Google Search Console to monitor website traffic and 
        user behavior, implementing 
-	optimization strategies based on analysis.
-	Conducting regular SEO audits and keyword research, making recommendations that improve 
        search engine rankings and online 
-	visibility.
-	Leading some of our Public Projects & coordinating cross-functional teams to ensure timely and 
        successful execution.

Senior Corporate Communication Specialist

-  Identifying and pursuing new business opportunities through market research
-  Managing communication channels, including social media, email and PR
-  Developing and executing social media Strategies that drive engagement and increase brand awareness.
-  Developing marketing materials including presentations, proposals, etc.
-  Building and maintaining relationships with clients, partners, and stakeholders
-  Conducting thorough market research to identify industry trends and opportunities
-  Analyzing key performance metrics to determine effectiveness
-  Conducting competitor analysis to identify areas for growth and improvement
-  Staying up-to-date with Digital Marketing Trends
-  Identifying  potential areas for growth and sustainability & target markets
- Monitoring and analyzing website traffic and user behavior using tools such as Google Analytics & 
   Google Search Console
- Regularly analyzing and reporting on the website's search engine ranking, identifying areas for 
   improvement, and making recommendations for optimization.
- Ensuring that all social media content is consistent with brand guidelines
- Conducting regular keyword research and implementing changes to improve the website's search engine 
   ranking.

Corporate Communications Specialist

- Build and execute social media strategy through competitive research, platform determination, 
   benchmarking, messaging and audience identification
- Generate, edit, publish and share daily content that builds meaningful connections and encourages 
   community members to take action
- Set up and optimize company pages within each platform to increase the visibility of company’s social 
   content
- Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and 
    best practices, and then acting on the information
- Collaborate with other departments to manage reputation, identify key players and coordinate actions.
- Develop, implement and manage social media strategy
- Researching & Developing content
- Writing, develop, and strategize online content production and scheduling
- Track and analyze analytics reports to gain insight on traffic, demographics, and effectiveness; utilize 
   this information to positively affect future outcomes.
- Design social media posts that will sustain the curiosity of readers and create a buzz around any new 
  products or services
- Create engaging learning activities and compelling course content.
- State instructional end goals and create content that matches the company's objective.
- Visualize instructional graphics, the user interface and the finished product.

Social Media & Public Relations Specialist

- Creating and Administering content on social media platforms.
- Developing, implementing and managing social media strategy
- Researching & Developing content
- Writing, develop, and strategize online content production and scheduling
- Defining most important social media KPIs
- Measuring the success of every social media campaign
- Developing and delivering social media optimization 
- Tracking and analyzing analytics reports to gain insight on traffic & demographics for an affective future 
   outcomes.

Social Media Coordinator

YouTube

- Designing visual content matching our Target Audience interests
- Filming, Editing, and Producing video blogs
- Conducting Research 
- Editing video clips for social media platforms
- Writing Scripts

Content Creator

Raya CX

- Managing the flow of day-to-day operations
- Creating Reports to update the company on the team's progress.
- Monitoring team members' participation to ensure the training's effectiveness & to acknowledge 
   if they need any additional training. 
- Reporting directly to the client.
- Setting clear team goals
- Delegating tasks and setting deadlines
- Listening to team members’ feedback and resolve any issues or conflicts
- Recognizing high performance and reward accomplishments

Team Leader

- Handling Angry Customers and Managing Supervisory Calls.
- Answering or making calls to clients to learn about their challenges
- Addressing their needs, complaints, or other issues with products or services.
- Managing and Resolve customer complaints.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent 
  customer service.
- Responding efficiently and accurately to callers, explaining possible solutions, 
- Ensuring that clients feel supported and valued.

Account Advisor

- Maintaining class attendance and performance records of agents in training
- Finding new ways to be more effective in the delivery of the training to the agents. 
- Learn new techniques to improve classroom facilitation skills.
- Conducting role-playing activities to develop interpersonal skills 
   (e.g. negotiation, teamwork and conflict management).
- Facilitating classroom training to teach program product knowledge, call handling skills, customer 
  service/sales skills and program process and procedures.
- Monitoring agent calls and agent performance to identify training gaps.
- Coordinating efforts with the Quality Team to assist in the quality improvement process of the agents.
- Attending regular Training and Quality meetings, responds to emails and phone calls to insure all 
  program information is up to date and documented

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