Jupiter Medical Center

Prevent and mitigate issues relating to patient care and safety in an acute care facility.
Key Accomplishments: Developed a policy and procedure to triage subpoenas. Partnered with litigation manager to implement a new claims management software program. Collaborated with the Quality department and nurse administration to develop a hospital repository for patient transfers.
Accountable for reviewing incident reports, initiating investigations, and follow up to ensure closure.
Collaborate with patient experience coordinators to drive early claims resolution.
Assist law enforcement, regulatory agencies, and insurance companies with their investigations.
Participate in workgroup responsible for restructuring the incident reporting system.
Serve on multiple committees: Environment of Care, Ethics, Forms, Grievance, Infection Prevention, Operational, Patient Safety, Policy, and Security Advisory.
Administer claims which include auto incidents, general liability, professional liability, and volunteer injuries.
Litigation management: coordinate and participate in pre-deposition meetings, assist with the pre-suit discovery process, and represent Risk Management at depositions and mediations.
Report on events pertaining to patient safety during daily leadership huddles.
Training assignments:  
o	Trained 499 clinical team members on Incident Reporting during the annual skills fair.
o	Train new employees on the Incident Reporting System.
o	Oriented a nurse extern on risk management functions and operations.

Risk Management Coordinator

Randstad USA

Supported Human Resources functions for manufacturing companies in transition.
Key Accomplishments: recruited candidates for the inaugural internship program, established a partnership with Camden County College to fill openings in the New Jersey facility and implemented the annual, holiday, food drive.
Sourced short-term staff positions by utilizing temporary agencies and recruiters.
Partnered with employment centers in Florida and New Jersey to recruit candidates.
Conducted phone screen interviews, assisted the onboarding process, and conducted new hire orientation for English- and Spanish-speaking candidates and employees.
Revised HR policies, procedures, and handbooks.
Managed the applicant tracking system.

Human Resources Contractor

South University

Contributor to the development of a Physician Assistant Program.
Key Accomplishments: Partnered with Team Health to develop an ER certification and secured a contract to utilize Team Health affiliated and skilled nursing facilities for the Applied Learning Curriculum.
Collaborated with the Director of Clinical Education to develop clinical policy manual, student handbook, preceptor manual, and evaluation forms.
Participated in all aspects of the Physician Assistant Program accreditation process.
Secured affiliation agreements with hospitals, physician practices, and other medical facilities.
Served on the university’s Academic Support Team and graduation committee.
Coordinated the purchase of clinical software program and provided oversight for implementation.
Recruited local clinicians to serve as preceptors.
Volunteered at events sponsored by community partners and conducted clinical site visits to maintain engagement.
Interviewed applicants and voted on the selection of students for the inaugural class.
Facilitated the recruitment of professors from Palm Beach Atlantic University's School of Pharmacy to serve as adjunct professors for the Clinical Medicine course series.

Clinical Administrative Coordinator - Master of Science in Physician Assistant Program

AmTrust North America

Third Party Administrator.
Key Accomplishments: Served as Spanish and Creole translator, which eliminated the external translation cost of $70 to $80 per phone call. Awarded certificate of merit for work performance.
Managed the claim database to reflect the progression from claim set-up to closure.
Served as the liaison between injured employees and the insurance carrier by coordinating all related medical treatments, transportation, and translation services.
Developed training manual and operating procedures for claims assistants.
Trained employees to use claims management software.
Produced and filed state forms and financial reports.
Participated in a pilot program to evaluate updates to claimant management software.
Worked with Electronic Data Interphase (EDI) team to address technical issues related to electronic filings of documents to comply with state workers’ compensation laws.

Claims Assistant

I am an experienced, multilingual professional skilled in risk management, compliance, policy/procedure adherence, and accreditation. My passion is advising, guiding, and educating with a mission of service. Industry experience includes healthcare, insurance, manufacturing, and higher education.

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