Gladly

Mid-Market Account Executive

Carrot Fertility

Fertility Benefits Specialist (Enterprise BDR)

Business Development Representative

Gladly is a Radically Personal Customer Service Platform. 

Unlike legacy customer service platforms that are case-centric, Gladly provides a single platform with channels (Voice, Email, SMS, or Social Media) natively build-in to our system. From this, agents are naturally more productive while generating stronger customer loyalty for brands. 

Gladly powers some of the most innovative consumer companies like Ulta, REI, and Allbirds to deliver exceptional customer experiences and makes customer service a competitive advantage.

Sales Development Representative

Talend

• Prospected 400+ leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending a webinar
• Collaborated and competed within an SDR team setting
• Built and refined call scripts; designed email campaigns; created prospecting videos
• Engaged actively in weekly performance reviews and coaching in a team setting with manager

Sales Development Intern

SV Academy

• Selected in the top 2% of applicants for competitive Business Development Fellowship offered to high potential individuals preparing for an SDR role in SaaS
• Mentored 1:1 by Loren Crundwell, Manager of Sales Development at Sprout Social, Inc.
• Trained and tested on workflow, social selling strategies, and sales tools, e.g. Salesforce, ConnectAndSell, LinkedIn Sales Navigator, and Vidyard
• Rigorously trained in SVA’s Conversational Selling Methodology for SDRs
• 300+ hours of classroom work and independent/group projects supervised by trainer and coaching team
• SDR challenges: nurturing coachability through growth mindset approach; building strategies for empathizing with prospects and challenging them through strategic questions; developing and practicing a natural, question-based sales call flow; writing personalized, actionable, clear, and empathetic prospecting emails; and strategically organizing daily tasks for effective results
• EQ challenges: developing self-awareness, developing empathy, understanding multiple perspectives, sustaining motivation through obstacles, giving and receiving feedback, and implementing strategies for self-regulation, particularly through experiences of rejection when prospecting
• Completed remote internship with Talend as part of the fellowship

Business Development Fellow

Middlesex Savings Bank

-Promoted in 8 months from Banking Specialist to Senior Banking Specialist due to exemplary customer service and desire to grow with the company
-Provided exceptional customer service with account maintenance and problems as a teller and personal banker
-Utilized open-ended questions, active listening, and empathy to build trusting relationships
-Made many qualified referrals to mortgage, loan, and business officers

Senior Banking Specialist

-Provided excellent customer service which built a strong level of trust with each customer
-By the 6th month of employment, crossed trained to learn the account opening procedures for the banking specialist position
-Displayed a keen attitude to help and a desire to learn which built my customer base and retention

Teller

Marion State Bank (Marion, TX)

-Operated a busy two-lane drive up independently
-Quickly built trust and delivered accurate and efficient transactions to lifelong customers of the bank
-Successfully built a regular client base and gained knowledge into the banking industry

Bank Teller

First National Bank of Colorado

First National Bank was my introduction to the banking world
-Simultaneously enrolled in an 18-hour course load while working part-time
-Trained on banking regulations, branch rules and requirements, several computer platforms, and how to deliver exemplary customer service

Universal Banker II

As an Account Executive at Gladly, I have over three years of experience in providing unforgettable customer experiences with our easy-to-use, omni-channel platform. I am passionate about helping mid-sized businesses transform their customer service and achieve their goals with Gladly's innovative solutions. Let's get ticketless!

I have a strong background in business and sales development, having worked with Enterprise size customers with multi-million dollar deals down to helping out smaller companies that are rapidly growing. 
Let's pair your skills, my knowledge, and your evolving business together with one incredible solution! C'mon, it'll be fun :)

Taplio

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Renee Korus

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