Rethi Gopalakrishnan's Linkedin Analytics

With over 20 years of experience in technical support and product applications, I am a seasoned leader who can drive complex technical support for customers across various industries. I have extensive knowledge and expertise in hardware and software/cloud debugging, which enables me to provide high-quality solutions and guidance for a broad range of challenging technical issues. As the Head of Product Support Engineering at Samsara, I directed a global team of engineers and leaders to support Samsara's Connected Operations Cloud, a platform that harnesses IoT data to increase the efficiency, safety, and sustainability of physical operations. I partnered with engineering, marketing, and sales teams to resolve escalated issues, deliver technical content and messaging, and influence product improvement. I also managed operational projects to enhance customer satisfaction, issue resolution time, and organizational efficiency. I am passionate about building and developing teams who are customer-focused, technically proficient, and problem-solving oriented. I am also committed to advancing the representation of women and girls in the technology sector. Specialties: Technical Support Leadership, Technical Support Systems, Operations improvement, Technical Support Hiring, Global team leadership, People leadership, Hardware Support, Cloud Support, Problem Solving, Data Driven decision making, Escalation management, Strategic planning, Performance management