Stealth Startup

• Managed >$25M in customer accounts including both D2C & B2B
• Converted department from cost-center to profit-center in <30 days of taking over team
• Trained "underperforming" agents to go from $0 to $200k in upsells in <12 months and gain respect from company
• Achieved best retention rate in company history during peak season despite 80%+ of purchases experiencing issues 
• Improved retention by >$600k over 2 months during company crisis using custom client health scoring and product fulfillment modeling
• Closed promotional partnerships with well-known media channels such as NBC & HGTV
• Presented client insight about product positioning on website, driving 200% sales lift for that product
• Collected stunning UGC from clients to make winning digital ads
• Secured 100+ happy client testimonials to boost sales, marketing, and credibility
• Improved BBB rating by several scores within 45 days of prioritizing it
• Accurately presented top 3 company risks to every executive stakeholder 4 months in advance
• Correctly predicted multimillion $ oversight in executive B2B growth plan 4 months ahead of time
• Implemented overflow center for 24/7 client service
• Established automations using Make.com to proactively engage and address riskiest clients

Head of Customer Success

Elite Dev Squad

• Accelerated international market expansion opportunities in IT staff augmentation & projects
• Reviewed placements of engineers, PMs, and designers at multiple companies such as unicorn startups and Fortune 500

IT Staffing Specialist

Reuben Chemmanam

• Delivered world-class IT and CS services across various industries such as financial services, IT, and luxury retail for companies ranging from bootstrapped high growth start-ups to Fortune 500
• Assisted in successful first fund VC pitch to HNWI & UHNWI international investors

Contractor

Public Sector (Financial & Technical Services)

• Provided world-class service to 10k+ organizations regarding federal financial information & processes for $300B+ program
• Finalized $10M+ in financial agreements, empowering countless organizations
• Presented mobile accessibility solution to restore critical app functionality for 1m+ users 
• Led meetings to enhance financial, technical & emotional literacy for teams of 20+. Recognized as “most empathetic team” in project's history of >20 teams.
• Strongly advocated for several critical solutions that improved the technical, financial & security experience for 1m+ clients
• Administered IT support as needed before, during, and after web app rehaul for 1m+ users

Business Support Specialist

Three Ships

• Presented 55+ insights (SEO, CRO, Partnerships, Content, & Data) to improve revenue & ops, 38+ were implemented
• Led multi-team meetings to troubleshoot revenue & coordinate cross-functional solution implementation
• Designed full stack web dashboard for internal & external use to analyze $1M+ in revenue & 50+ brands

Revenue Operations Analyst

IDEA Fund Partners

• Reviewed over 80 deals and presented promising investments to venture team
• Assisted in implementing and analyzing waterfall, CAP table, OPM, and deal source models

Venture Fellow

Romr

• Proposed growth strategies based on competitive analysis and a constantly evolving business vision
• Presented marketing strategies better tailored to both sides of the marketplace based on customer interviews

Consultant

Pacify

• Prepared business mission, vision, and model document for a million-dollar federal grant
• Increased access to ~33% of client base by setting up an optional Spanish translation for the company’s website

Intern

FlyDive, Inc.

• Worked directly under acting CEO to evolve business model after acquisition
• Modified websites to link sales funnels after acquisition

Need world-class IT Staffing or Customer Success?📲💬Let’s talk. From startups👶🏻🦄to Fortune 500 enterprises💰📈 I drive clean, stable & scalable success. I help with client engagement, retention, recruitment, training, team management, CX, automation, crisis management, and cross-functional optimization. Years of experience across financial services, IT, and luxury retail let me empathize with executive visions, empower teams, and enhance client experiences.

I'm excited to continue my proven track record with you--utilizing a blend of operational expertise, technical insight, and results-oriented focus.

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