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What does he do, actually? Well, I'm glad you asked. After almost 18 years in the hospitality industry, I am sharing everything that I have learnt with FOH service teams. I have worked in many different properties, from four-star hotels to chain restaurants. And the one thing that is a constant? The need for good service. After a period of observation, I will craft a training blueprint which will cover issues which may be present. This will be followed up with classroom sessions, on-the-floor observations, and on-the-spot suggestions. Always working with the managers and the Operations Team, so everyone is on the same page. Get in touch. You may think that you can't afford to pay for training, but can you afford the business that will be lost due too bad service?
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