Rhys Hillman's Linkedin Analytics

A strong background in Customer Success (CS) and Operational Excellence within start-ups, scale-ups, and large corporations. At Ceros, I led the design and expansion of the Commercial and CS teams for the product “MarkUp”, which achieved over $500K ARR within a year of launch and built a paying customer base of 1,000+. At Ninex, I optimised and scaled the EMEA CS function to support the company through its hypergrowth phase from $60m to over $250m in 3 years. At Uber, my use of Operational Excellence enhanced their Global Operations, resulting in 16.5m+ ROI. An expert in optimising GTM functions, Operational Performance Management, Six Sigma, Lean, and Agile methods to drive growth Open to UK-based and remote leadership roles in GTM, i.e., Customer Success, Commercial, and Ops and Business Transformation/Operational Excellence KEY ATTRIBUTES - Coverage across the US, EMEA, LaTAm and APAC - Proven Customer Centric, Value Delivering CS strategies that result in revenue, adoption, retention & growth - Worked on behalf of start-up, turnaround, scale-up and corporate employers - Outstanding Business Transformation, Change Management and Operational Excellence skills - Builds, Optimises and Scales for Sales, Customer Success and Operational growth - Australian Passport Holder. Able to live and work in the UK SOLUTION AREAS Analytics, Artificial Intelligence, Collaboration Tools, Content Experiences, Data, Design Platform, MarTech, Performance Management, Process Intelligence, Process Mapping, Process Mining, Robotic Process Automation, Workflow Automation, Finance and Banking COMPETITIVE LANDSCAPE Adobe Spark & Zmags, UiPath, Appian, Automation Anywhere, Pega, K2, Kissflow, Microsoft Flow, Lyft, Grab, Bolt, Ola, GojeK, IHS Markit, Moody’s, Fitch, Dow Jones, Bloomberg, ANZ, National Australia Bank and Westpac Banking Corp.