Pitney Bowes

Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to reduce the complexity of sending mail and parcels.

To know more about this 100+ year old company - feel free to visit https://www.pitneybowes.com/us/our-company.html

1. In my individual capacity, I’ve worked on an ecosystem of 12 shipping apps in 2 years. 
2. Since Aug 2019, I have direct P&L responsibilities as I directly manage an "Ecommerce app", currently trending at 600K in revenues in its pilot phase.
3. In Aug 2020, I was selected to be an expert on analytics & communication tool Pendo. 
4. In Oct 2020, I was selected to work as core product team on an Enterprise shipping software called SendPro Enterprise solutions. **It is one of the most profitable softwares resulting in a Revenue of 9 Million USD within 6 months of this year (July 2021).
5.In May 2021, I was selected as part of the core team to be a subject matter expert of Aha tool, the primary product management tool within the org.

ACHIEVEMENTS:-
Received 2 awards within 2 years of tenure-
1) Thumbs Up Award for outstanding performance in multiple cross functional projects and 
2) Q4 Winner of the Marketing & Communications Innovation Award for Cyber Monday marketing campaign.

Lead Product Manager, Global Product Management

Samsung Electronics

July’16 to April’18 : Product Manager, Samsung Electronics (India HQ)

Role:
As a Product Manager for Samsung’s Galaxy app, I conducted two User Researches, which led to significant feature enhancements within the product such as Upgrade Program, Galaxy Hour (Flash Sale) & Galaxy Videos .

Achievements:
The Upgrade Program was internally awarded for top Revenue contributions as 40% of device sales came from this program alone in 2018.


More info on the Galaxy app can be found here: - 
http://www.samsung.com/in/microsite/my-galaxy/
https://play.google.com/store/apps/details?id=com.mygalaxy

Mobile Product Manager

GirnarSoft

In September 2015, ZigWheels was acquired by Jaipur-based startup, the company behind accredited auto portals such as Gaadi.com, CarDekho & Bikedekho.

After the acquisition, my role as a Product Manager for ZigWheels app remained the same. Details of my profile are given below in the next section.

Product Manager (ZigWheels App)

Times Internet

Times Internet is the largest digital venture of the media house Times of India (TOI). Times Internet has led the digital revolution in India & emerged as India's foremost web entity - running diverse digital properties. Today they have a diversified set of 35+ digital & consumer facing businesses.

ZigWheels was a flagship product of TOI media group focusing specifically on the automobile industry in India. Zigwheels started its journey as an offline auto magazine but its digital journey soon began first with its web presence (https://www.zigwheels.com/) & later through its app, which was launched in 2013.

I was entrusted with the responsibility to Independently manage the ZigWheels app on both Android & iOS  app stores.

ACCOMPLISHMENTS:-

- Successfully launched the maximum app versions during tenure as PM. Historically,  (since Oct 2013 to May 2016,) the ZigWheels app had a total of 38 app versions on Android Playstore, out of which 60% versions (23) were launched during my tenure as a PM.
-The ZigWheels app was awarded by Google Playstore Editorial Team with their 'Developer Badge,' which is a recognition of apps popularity.
-The ZigWheels app was also called out as 'Top 20 Most Read Content Apps of 2016' on the Playstore.

*The above achievements were significant & a rare feature since the product & team were undergoing a transition (Zigwheels in Sept 2015 was acquired by a Jaipur based start-up). 

*Keeping ourselves motivated & being able to deliver the above results, in challenging times of acquisition, has been immensely satisfying.

Mobile Product Manager (ZigWheels App)

AdGlobal360 (India)

Adglobal360 is one of the first premier Google SME  Partners in India. Their partnership with Google in India started in the year 2010 & still continues. 

Google marketing team has created a Youtube video on their business association with Adglobal360. You can watch it here:- https://www.youtube.com/watch?v=2FLqKssG_Dc&feature=youtu.be OR 
https://www.google.com/partners/#a_profile;idtf=6711422013;qury=adglobal360

As a mobile Product Manager, I managed a product team of 7-8 members including Android & PHP Developers, UI/UX Designers & a Business Analyst. 

We launched a mobile CRM app (called Adv8) within a short time span of 6 months.  Adv8 offered a robust set of CRM tools & resources which provided multi-channel integration for all the marketing efforts available from one unified dashboard.

The 6 modules of the app are illustrated below: 

1.Paid marketing campaigns (Google AdWords)
2.Lead Management System (LMS) tracking qualified leads
3.Search Engine (SEO) Keyword Reports
4.Website Analytics  (Google Analytics) 
5.Social Media Marketing Reports for performance of social posts on Facebook, Twitter & LinkedIn.
6. Tasks Module which was an internal communication platform for employees of client company.

For more info on the Adv8 app, please visit microsite here- www.adv8.co
For more info on the media agency, please visit here: http://www.adglobal360.com/

Product Manager (Mobile Strategy)

Exponential Inc (India)

Exponential Interactive is a US (Emeryville, California)  based Ad Network.  Exponential Interactive was founded in 2001 & has since then grown to spread across 17 countries of the world. More information on the company can be found here:-http://exponential.com/

As a Senior Account Manager, my responsibilities were:

-Managing a key portfolio of top 20 premium clients from the South East Asia Region.
-Managing the client facing processes such as client on-boarding, launching the display/video ad campaigns,  campaign optimization, campaign reporting & growing client relationships.
-Successfully collaborated  with around 7-8 cross-functional & cross-regional  teams on a daily basis. 


OTHER PROJECTS: 

Was entrusted with additional work responsibilities beyond the purview of Account Management. 
Details of these are given below:-

Training: Initiated a robust training website on the corporate intranet  & prepared a definite training  plan for new hire training program.  This training plan is currently being used by the HR Team.

Hiring: Worked closely with the HR Team & presented a SWOT analysis for their campus hiring process. Was part of the interview panel for all candidates hired in the account management team. 

Organizational Structure: Prepared a 12-13 page document on the current organizational inefficiencies & process gaps with possible solutions presented to senior management.

Senior Account Manager  (Tribal Fusion)

Ipsos Synovate (Hong Kong)

As part of the MBA curriculum, I was selected for an internship program by the market research firm Ipsos (Synovate), Hong Kong.

-During my 3 month internship, I assisted the Brand Marketing Team with a brand study for one of the largest gum manufacturing companies of US. 
-Conducted a detailed analysis of the final client report & was responsible for summarizing the entire 300 slide client presentation. 
-Was reporting directly to the Executive Director of Ipsos (Ms Margaret Chen) at their Hong Kong office.

Research Assistant (MBA Summer Internship)

Google Inc (Singapore, Jakarta, India)

Started career with one of the most innovative tech companies of the world – Google. 
Have also worked in the international offices of Google in Singapore & Jakarta.

Worked here for over 4 yrs, where I got three consecutive promotions.

GROWTH PATH:
AdWords Representative: Jul’07 to Oct’08
Senior AdWords Representative: Oct’08 to Jan’10
Account Manager II: Jan’10 to Aug’11

Jan’10 to Aug’11: Account Manager II
Role-
-Was handpicked by Google management to independently manage the newly launched Agency/Reseller partnership in India. I was the sole Google representative providing operational supervision & product consultancy to the First vendor partner of Google in India. 
-The Agency/Reseller model started as a pilot project but within 6 months it got management’s approval
for expansion as monthly revenues grew from USD 8500 to USD 100k within 5 months of partnership. 
-Within a year, we partnered with five media agencies across India.

Achievements:
-Got 2 Regional level (APAC level) awards for significant contribution towards the projects. Was also awarded by 3 peer awards during this tenure.

Oct’08 to Jan’10: Senior AdWords Representative
Role:-
-Primary responsibility was account management for key advertisers.

Achievements:-
-Was one of the youngest members to be selected in the Online Sales Group (OSG), which handles the
multi -million dollar advertising (AdWords) business in India.
-Worked with the Regional Marketing team on the documentation of the First Case Study Bank which was hosted on the AdWords (India) Homepage.

Jul’07 to Oct’08: AdWords Representative
Role:
-Joined the operations (OSO) team at Google in 2007 & was responsible for ad quality evaluation & product support.

Account Associate: Agency Reseller Model

15+ years Experience | 9+ years as Product Manager | ex-Google | MBA Grad | ex-Samsung

15+ Years of Industry Experience.
-9 Yrs in Product Management
-6 Yrs in Digital Marketing @Google Inc, (Singapore, Indonesia & India).

KEY SKILLS:-
	Conflict Resolution
	Financial Services
	Leadership
	Negotiation
	Portfolio Management
	Product Management
	Project Management

Key Skills related to Product Management (over the last 9 yrs)

Productmanagement
User research 
Competition research 
Wireframing 
Prototyping 
Writing PRD 
Writing user stories 
Communication 
Team management 
Conflict management 
Product roadmapping 
Strategy 
Prioritization 
Marketing 
Sales 
Planning 
MVP 
Product Market Fit

The employee who responds to every Slack message in 200 milliseconds is not your most productive one. 

Instead, your star employee is the one who often goes off the grid for a few hours to focus on a high priority task. But this employee will not come to exist until we create the safe space for focus, eliminate the face-time culture, and measure outcomes (not time spent at the desk). 

Staying active, and more importantly, appearing active, is very comforting. Alas, it is just a placebo. 

Enough of placebos -- how long will we keep doing this nonsense? 

Let us stop pretending, and start working. 

***
I run HabitStrong (www.habitstrong.com), which offers programs for inculcating focus, productivity, and well-being.

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