Universidade Europeia

Professor in the MSc of Digital Marketing at IPAM.

Invited Lecturer on the following topics:
- Digital Marketing
- Data Analysis
- Lead Activation

University Professor & Invited Lecturer

Metyis

As a member of the E-commerce department in the Business Analytics stream, I’m responsible for the overall HB.com performance globally, my day-to-day work is identifying patterns within each market or region performance, untouched opportunities and provide insights.

I’m constantly in contact with high level general and regional managers to make sure we are aligned and on the correct path to achieve our long-term goals.

E-commerce Business Analyst - HUGO BOSS Digital Campus

BySide

In the Customer Success department, I nurture BySide's long-term relationships with corporate clients and onboard new ones, providing strategic digital marketing consultancy to global companies mainly in the Telecommunications, Banking and Retail sector. 

While upselling and cross selling, I’m an advocate of BySide's solution, an integrative real-time platform (Cloud Contact Center and Marketing Cloud) that allows our clients to have an omnichannel strategy combining several channels (Voice; Click-to-Call; Live Chat; Chatbot; Email Mkt; among several more) to address online visitors in a more efficient, user-friendly and personalized way, always aiming to improve visitors UX and consequently our clients conversion rates.

My customer portfolio contains multinational corporations including IKEA, TIM, and Iberdrola, with whom I had the opportunity to work in dynamic projects with cross-functional teams around the globe (17 markets) and different partners such as Teleperformance and Google.

Customer Success Manager

Junior Account Manager

Noocity

Member of the team that conducted Noocity application for the Dubai International Best Practices Award for Sustainable Development 2020.

Project Manager

Bnext1 - Web Consulting

• Marketing Planning
• WordPress
• SEO
• Copywriting
• Email Marketing
• Content Creation

- Soft Skills (Organization; Planning; Creative Thinking; Networking)

Marketing Specialist

Federação Portuguesa de Hóquei

• Community management 
• Web Analytics
• Google Analitycs
• Operational Marketing 
• Social Media Management
• Communication implementation
• Content Creation
• HTML editing 
• Event Management 
• Photography

- Soft Skills (Adaptability; Problem-Solving; Organization; Flexibility; Time Management)

Marketing and Communication Specialist

Grupo Eskada

• Social Media Management
• Social Media Marketing 
• Public Relations

- Soft Skills (Teamwork; Team Leadership; Networking)

Team Leader & Public Relations Specialist

Public Relations Specialist

Keen data-driven analyst addicted to results, focused on delivering valuable insights and new ideas to every project ahead, always with a problem-solving mindset and business oriented.

With a peculiar background, I have experienced different professional challenges in distinct fields, besides the professional path presented below. 

I'm an integrous, responsible, pragmatic man, eager to face new and harder challenges, fan of globalization, technology, and innovation.
My favorite hobbies are photography, travelling and practicing sports.

My CV is updated in English and Portuguese, in case you want to have a look just email me:
📨 ricardomarvaomendes@gmail.com

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