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Richard Garling

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Hello! I’m Richard Garling, a seasoned and growth-focused Front Office Administrator passionate about elevating guest experience and driving operational improvements across the hotel/hospitality industry. With over a decade of experience in the customer service sector and supervision of front office teams, I excel at steering hotel growth, standardizing administrative processes, and implementing strategies that enable restaurants to acclaim reputation for excellence in service delivery. Leveraging my strategic leadership, I am dedicated to achieving multimillion-dollar growth while maintaining a keen eye on financial, account management, scheduling, and budget planning aspects. I am proud to have played a pivotal role in the St. Regis Chicago being acknowledged as one of the Top 10 Best New Hotels (2024) in the USA. My superb audit plans significantly improved customer service and operational standards. At the core of my results-driven career in front office management lies a guest-centric approach. My commitment to guest satisfaction is unwavering. By resolving customer complaints proactively and anticipating potential issues, I ensure high levels of customer satisfaction and quality, fostering enduring relationships. I deliver immediate return on investment by elevating hotel standards, aligning team output with brand strategies, and instilling a safety-driven culture company-wide. My approach involves performing due diligence, inspiring teams, and removing obstacles. With strong interpersonal and relationship management skills, coupled with top-notch communication and professionalism, I am poised to exceed service expectations and contribute to the success of forward-thinking hospitality establishments. Let's connect and explore opportunities to elevate your front office operations! Specialties: Front Office Management | Strategic Planning | Hotel Operations | Internal Auditing | Customer Service | Guest Experience | Standard Operating Procedures | Administrative Assistance | Luxury Lifestyle | Budget Management

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